Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
60 Views

NUC 8i7BEH - USB Ports Not Working

No USB connectivity. After a search here I tried the BIOS Recovery method using a USB stick (BIOS Recovery using the Security Jumper). That went through all the necessary steps. I didn't get any errors but still no USB access. Without mouse or keyboard use I am severely limited as to what I can do.

Anyone have any ideas what I can try?

If there was someway to reinstall the drivers that might work but (again) I have no mouse or keyboard access.

Thanks for any ideas.

Dave-

0 Kudos
4 Replies
Highlighted
Super User
51 Views

It is not clear to me what you mean by saying "USB Ports Not Working" ? If you successfully performed BIOS recovery using USB stick, that means that USB port has connectivity.  Could be there is a problem with your  Keyboard + Mouse? How is your keyboard connected? Are you using some kind of HUB, wireless receiver or on board Bluetooth?

Leon

 

 

0 Kudos
Highlighted
Beginner
47 Views

Hi Leon, thanks for the reply.

Keyboard and mouse both connect to USB ports using a Logictech Xmitter. They're not "talking" to the NUC.  No USB device is. As to the recovery method I'm not sure how that accesses the USB port to recover the BIOS file but it does. See the steps to follow here:

BIOS Recovery by Security Jumper

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

 

There must be a way that the NUC looks at the USB ports during startup and they're working at that time. I'd like to look at / update the drivers once Windows 10 starts but with no mouse or keyboard I can't. No USB device works once Windows is running.

 I tried to login to the NUC over my home network and control it that way but Remote Network on the NUC isn't allowed. There must be a backdoor I can sneak into but my searches haven't found one yet.

Dave-

 

0 Kudos
Highlighted
Super User Retired Employee
33 Views

What version of Windows?
0 Kudos
Highlighted
Super User
27 Views

Hi @Dave2020 

  1. Could be that the problem is in your keyboard + mouse+ unified receiver setup? Was it working before? Can you test it in other computer?
  2. Can you connect other keyboard to your NUC?
  3. While you are booted into Windows, please insert the USB stick, you have used for BIOS recovery, into USB port. Please check if you can see this USB in File Explorer.

Leon

 

 

 

0 Kudos