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Network driver error Windows 10 / Processor Intel i7-5500U

ChrisChan
Beginner
1,773 Views

Dear all,

 

i have experienced the follow errors from my computer, it can't access any internet by Wifi, Bluetooth or cable.

 

I'm looking for driver to install by USB to fix the problem. However, i'm unable to locate any possible diver from Intel and please advise me if any possibility to fix it.

 

In Device Manager: 

- PCI Data Acquisition and Signal Processing Controller doesn't have a driver
- PCI Simple Communications Controller doesn't have a driver
- Network Controller doesn't have a driver
- SM Bus Controller doesn't have a driver

 

At the right bottom corner network icon, it could only show the airplane mode button and nothing else.

 

Much appreciate if anyone could provide with the solution.

 

Thanks,
Chris

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
1,503 Views

So, the first device is a Qualcomm Atheros QCA61x4 Wireless Network Adapter. You will need to get the drivers for this card from Samsung. There are third-party driver sites that you could use to get them but I don't trust them and don't think that you should either; get them from Samsung.

The second device is part of the Intel Dynamic Platform & Thermal Framework. In a search, I was pointed to this version of the Intel ME driver package: https://downloadcenter.intel.com/download/28679 and this version of the INF Update package: https://downloadcenter.intel.com/download/29634.

The third device is an ACPI entry. This may resolve with the above packages.

Hope this helps,

...S

 

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14 Replies
Maria_R_Intel
Moderator
1,632 Views

Hello ChrisChan,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below details:


  • Is there any error message under the network devices on the device manager?
  • Did you integrate the wireless card to your PC or it came included with the Laptop?


Attach the Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


ChrisChan
Beginner
1,584 Views

Dear Maria,

 

My computer is the Samsung 940X 3K-K01HK notebook, I believe the network card is build-in in the notebook. As before the reinstall the Wifi is working with no problems.

 

Please find the below screenshot for your reference. I’m using another computer to for the reply at the moment as the Samsung one is totally unable to connect to anything (only by USB).

 

Thanks,

 

Chris

n_scott_pearson
Super User Retired Employee
1,573 Views

You need to install a number of device driver packages to complete the install. Windows 10 is not perfect when it comes to supporting everything. Install these in this order:

  1. Intel Chipset: https://downloadcenter.intel.com/download/29634.
  2. Intel MEI: https://downloadcenter.intel.com/download/28679.
  3. Realtek LAN: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit....
  4. Intel Bluetooth: https://downloadcenter.intel.com/download/30251.
  5. Intel Wireless: https://downloadcenter.intel.com/download/30208.
  6. Intel Graphics: https://downloadcenter.intel.com/download/30196.

Hope this helps,

...S

 

ChrisChan
Beginner
1,566 Views

Dear Scott,

 

Thanks for your help.

 

I downloaded all drivers and transfer from another computer by USB, except 1. and 2 unable to install, other with no problem. 

 

1. the program mentioned it is not supporting and unable to install.

2. It failed in the dos screen and advise to try later (which I tried many many times but still the same).

 

Maybe I just bring it to the computer repair shop to see if they could help...

 

Thanks again,

Chris

 

 

n_scott_pearson
Super User Retired Employee
1,562 Views

Ok, this means I didn't go back far enough. Try this version of the Chipset Package: https://downloadcenter.intel.com/download/26655 and this version of the MEI Package: https://downloadcenter.intel.com/download/26135.

Hope this helps,

...S

ChrisChan
Beginner
1,549 Views

Dear Scott,

 

Thanks for the help again.

 

It looks like the problem devices less than before after install all the drivers. However, the MEI unable to download the most update drivers as no internet could be access.

 

Also, internet is still unable to access by anything...

 

Thanks again,

Chris

n_scott_pearson
Super User Retired Employee
1,542 Views

Ok, no more guessing. We need real system information. Please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool Save the report to a file. Don't try to use the Submit capability; it doesn't work. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

ChrisChan
Beginner
1,530 Views

Dear Scott,

 

Thanks for your reply again, I had ran the SSU program and please find the attached system information for your assistance.

 

Many thanks,

Chris

n_scott_pearson
Super User Retired Employee
1,519 Views

According to the report, you should have a working Ethernet port and supporting driver and should be able to connect to your router via Ethernet cable. As for Wireless, I am not seeing a wireless device. I have a feeling that you have a non-Intel wireless solution, but the Samsung site doesn't indicate what it actually is. Do you still have an unknown device? Click on it and get us the PCI ID information for it.

...S

ChrisChan
Beginner
1,512 Views

Dear Scott,

 

Thanks for your help!

 

Kindly find the attached print-screen for the unknown devices and other devices need attention. Also, please find the below information according to the print-screen.

 

NETWORK CONTROLLER

Device PCI\VEN_168C&DEV_003E&SUBSYS_4125144D&REV_20\4&22e541b0&0&00E0 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_9C94&SUBSYS_C11B144D&REV_E3\3&11583659&0&E0

 


PCI DATA ACQUSITION AND SIGNAL PROCESSING CONTROLLER

Device PCI\VEN_8086&DEV_1603&SUBSYS_C11B144D&REV_09\3&11583659&0&20 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: ACPI\PNP0A08\0

 


UNKNOWN DEVICE

Device ACPI\INT3400\2&daba3ff&1 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: ACPI_HAL\PNP0C08\0

 

Many thanks again,

Chris

ChrisChan
Beginner
1,508 Views

Dear Scott,

 

Another problem for my Samsung notebook, it required an adapter (Mini Ethernet) to connect to the Ethernet port which is hard to find...

I tried to use the iPhone as the Personal Hotspot to share the internet by USB but it didn't work out... Or I could buy a USB Wifi stick to give it a try (not sure if it works)?

 

With best regards,

Chris

n_scott_pearson
Super User Retired Employee
1,504 Views

So, the first device is a Qualcomm Atheros QCA61x4 Wireless Network Adapter. You will need to get the drivers for this card from Samsung. There are third-party driver sites that you could use to get them but I don't trust them and don't think that you should either; get them from Samsung.

The second device is part of the Intel Dynamic Platform & Thermal Framework. In a search, I was pointed to this version of the Intel ME driver package: https://downloadcenter.intel.com/download/28679 and this version of the INF Update package: https://downloadcenter.intel.com/download/29634.

The third device is an ACPI entry. This may resolve with the above packages.

Hope this helps,

...S

 

ChrisChan
Beginner
1,480 Views

Dear Scott,

You are amazing!!!!!! It fixed the problem for the internet and working totally fine now!!

Thank you very much for your assistance.

Stay safe and thanks again,
Chris

n_scott_pearson
Super User Retired Employee
1,468 Views

StarryEyes.jpg

Thanks. As vaudevillian Joe Frisco used to say, "No Applause - Just Throw Money!"   ;^)

…S

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