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ADawk
Beginner
430 Views

Never ending loading loop on voucher code screen!!

my new intel core i7 8700k came with a code for Hitman 2. After entering code and clicking submit to the terms and conditions, im stuck in a never ending loading loop. Ive been on the support page and tried to send a message but after clicking submit i get a Error Submitting Support Ticket message.

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3 Replies
David_V_Intel
Employee
68 Views

Hello ADawk, Thank you for posting on the Intel ® communities. If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1 - Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2 - Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3 - Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. 4 - Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
ADawk
Beginner
68 Views

like I just said, I cant use the support page because it wont let me send out a new ticket! I've already read what you have sent me on another post

David_V_Intel
Employee
68 Views

Hello ADawk, Thank you for your response. I apologize for any inconvenience caused. We will check what the problem can be and we will contact you back. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
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