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New 12700K build, getting thousands of WHEA 17 errors a minute

arm_dev
Novice
3,538 Views

I have a 12900k, Gigabyte Z690I DDR5,  Corsair Vengeance 2x16GB DDR4 6000, KFA2 RTX 2080 Super EX, Western Digital Blue SN570 1TB,  Western Digital Blue SN570 2TB , Windows 11 pro.

 

I get thousands of WHEA errors a minute for : PCI\VEN_8086&DEV_464D&SUBSYS_00000000&REV_02 with my computer sitting idle or doing any task. The rate increases if I begin to stress graphics. The graphics card is not the problem because it came from another PC that worked absolutely fine (temps, clocks, etc...)

Due to chipset errors (I deduce that it is the chipset from the information on the internet), the computer freezes completely or even gives the famous BSOD - WHEA_UNCORRECTABLE_ERROR and restarts, this happens every 2 days or 5, depends of what im doing.

 

I haven't had much luck solving this problem with Gigabyte, they never provide enough documentation. I saw some the Intel forum questions:

Both have similar problems, with the chipset, like i do.


Any pointer?

PS: I apologize in advance, if I violate any formatting rules when asking in the forum, I am very open to you teaching me how to write in these forums.

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AlHill
Super User
3,517 Views

Did you install the  chipset device software immediately after you installed windows 11?

Have you checked your memory?

Is your bios and ME properly updated?

 

I think you have a way to go before you try to pin this on the processors.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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arm_dev
Novice
3,500 Views

Yes, i checked the memory, says no errors reported, also the bios is updated at the latest stable version avalaibale and the ME is installed but i dont know if the installation process did it propperly.

I did everything i could as a user, and still got nothing... 

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AlHill
Super User
3,493 Views

But, what about the chipset device software?  And, even though you checked your memory, it could still be faulty.   Try different memory (lower speed).

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

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AlHill
Super User
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Also, I am not seeing where the i9-12900k supports DDR4 6000:

https://ark.intel.com/content/www/us/en/ark/products/134599/intel-core-i912900k-processor-30m-cache-up-to-5-20-ghz.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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arm_dev
Novice
3,399 Views

Gigabyte does not provide any specific driver that i mentioned, only these (I have installed all of them)

 

[
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_GNA_Package_03.00.00.1457",
        "Ext": ".zip",
        "Description": "Intel® GNA Scoring Accelerator",
        "Version": "03.00.00.1457",
        "Size": 1421870,
        "ReleaseDate": "2023-11-17T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    },
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_DTT_Package_9.0.11401.39039",
        "Ext": ".zip",
        "Description": "Intel® Dynamic Tuning Technology (APO) Driver",
        "Version": "9.0.11401.39039",
        "Size": 7563131,
        "ReleaseDate": "2023-11-17T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    },
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_669_serilio_30.100.2221.20_n",
        "Ext": ".zip",
        "Description": "Intel Serial I/O driver",
        "Version": "30.100.2221.20",
        "Size": 1852113,
        "ReleaseDate": "2022-11-25T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    },
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_647_infupdate_10.1.19198.8339",
        "Ext": ".zip",
        "Description": "Intel INF installation",
        "Version": "10.1.19198.8339",
        "Size": 3027867,
        "ReleaseDate": "2022-10-05T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    },
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_648_consumer_2232.71.59.0",
        "Ext": ".zip",
        "Description": "Intel Management Engine Firmware",
        "Version": "2232.71.59.0",
        "Size": 202916249,
        "ReleaseDate": "2022-10-05T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    },
    {
        "ProductId": 8178,
        "Link": "Driver",
        "Name": "mb_driver_668_hid_2.2.2.1",
        "Ext": ".zip",
        "Description": "Intel HID Event Filter\n",
        "Version": "2.2.2.1",
        "Size": 834580,
        "ReleaseDate": "2022-10-05T00:00:00",
        "LangGeo": "Global",
        "DeviceType": "Chipset",
        "OSType": "Windows 11 64bit",
        "LangType": ""
    }
]

 

 Also, can you provide please another tool rather than microsoft to check, because i dont have any other RAM to test, even in lower speed 

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Alberto_R_Intel
Employee
3,354 Views

arm_dev, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did you build it?

Was it working fine before without showing the Whea error message that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



arm_dev
Novice
3,306 Views
  • Is this a new computer?:
    • Yes, it is indeed, in exception of the GPU which did not had any issue before.
  • Did you build it?:
    • Yes, i built it and i have expirience building pcs, the last i builted and had no issue
  • Was it working fine before without showing the Whea error message that you are describing?:
    • It did work fine the first and half week, then started errors 
  • Did you make any recent hardware/software changes that might cause this problem?:

    • Only windows critical updates, SSD firmware update and bios update from gigabyte. Regarding hw i did not made any changes.
  • Does the problem happen at home or in the work environment?:

    • At home, i built this pc for personal use.

 

I attached the report

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Alberto_R_Intel
Employee
3,293 Views

arm_dev, Thank you very much for providing that information and the SSU report.

 

In order to rule out a possible hardware issue with the processor, please install and run the Intel® Processor Diagnostic Tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

 

In the following link, you will find additional troubleshooting steps to attempt in order to try to fix this problem:

https://www.intel.com/content/www/us/en/support/articles/000028099/processors/intel-core-processors.html

 

Based on the SSU report we can confirm that the memory RAM being used is: 

-Configured Clock Speed: 5200 MHz

-Configured Voltage: 1250 millivolts

 

The memory RAM supported by the processor is: 

-Clock Speed: Up to 4800 MHz

-Voltage: 1.200 millivolts

https://ark.intel.com/content/www/us/en/ark/products/134594/intel-core-i712700k-processor-25m-cache-up-to-5-00-ghz.html

 

So, as you can see, it is higher than what the processor supports and it can be very well the reason why the computer is crashing. Do you have the option to test/replace a different memory RAM within the specifications of the processor?

 

Once you get the chance, please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Alberto_R_Intel
Employee
3,214 Views

Hello arm_dev, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
3,135 Views

Hello arm_dev, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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