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New 12900K build, getting thousands of WHEA-Logger (Event ID: 17) errors a minute

gcassie
Novice
12,054 Views

Ref: New 12900K build, getting thousands of WHEA 17 errors a minute - Intel Communities

 

Gigabyte Support Issue ID: 1437

New 12900K build, getting thousands of WHEA-Logger (Event ID: 17) errors a minute

 

A corrected hardware error has occurred.

 

Event Viewer shows the following details:

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

 

Primary Bus:Device:Function: 0x0:0x1:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_460D&SUBSYS_50001458&REV_02

Secondary Device Name:

 

 

From the Windows Device Manager:

System devices->Intel® PEG10 – 460D

Manufacturer: INTEL

Location: PCI bus0, device 1, function 0

Device Status: This device is working properly.

Driver: 10.1.45.9

Hardware id: PCI\VEN_8086&DEV_460D&SUBSYS_50001458&REV_02

 

Gigabyte Technology Co., Ltd. Z690 UD DDR4

BIOS Version: F22

Date: 12/7/2022

MOTHERBOARD

Manufacturer: Gigabyte Technology Co., Ltd.

Model: Z690 UD DDR4

Version: R.1

 

OPERATING SYSTEM: Microsoft Windows 11 Pro (64-bit)

Version (Build): 22H2 (10.0.22621)

 

Devices and Drivers

PROCESSOR: 12th Gen Intel® Core™ i9-12900K

Manufacturer: GenuineIntel

Description: Intel64 Family 6 Model 151 Stepping 2

Architecture: x64

# of Cores: 16

# of Threads: 24

Processor Base Frequency: 3200 MHz

Current Voltage: 1.6

Level 2 Cache: 4096 Kb

Level 3 Cache: 30720 Kb

Processor Id: 0x90672

Availability: Running at full power

GRAPHICS: NVIDIA GeForce RTX 3080

Intel® UHD Graphics 770

AUDIO: NVIDIA High Definition Audio

Logitech G560 Gaming Speaker

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Realtek High Definition Audio

NETWORKING AND I/O: Realtek Gaming 2.5GbE Family Controller

TAP-Surfshark Windows Adapter V9

MEMORY: 96 GB

STORAGE: Samsung SSD 970 EVO Plus 1TB

Samsung SSD 980 PRO 2TB

OTHER: Intel® Management Engine Interface #1

 

Ref: New 12900K build, getting thousands of WHEA 17 errors a minute - Intel Communities

Others experiencing the same thing.  Only solution so far is putting GPU in 2nd PCI slot running at GEN 3 speeds (kinda beats the point of having a GEN 4 card). 

Someone with a similar issue here: https://community.intel.com/t5/Processors/WHEA-LOGGER-ID17-help/m-p/1328866#M54659

 

https://www.reddit.com/r/ASUSROG/comments/r35jsw/rog_strix_z690a_gaming_wifi_whea_17_error/

and

https://www.reddit.com/r/gigabyte/comments/r0wa1o/z690i_aorus_ultra_ddr4_pcie_whea_errors/

 

 

BIOS Updated

Drivers all updated

Windows 11 OS Updated

This issue is causing poor performance and crashes.

The motherboard, CPU, memory and SSD are brand new

Please advise appears to be a Manufacturer: Gigabyte Motherboard Model: Z690 UD DDR4 issue for many people?

Judging by the numerous of posts on Reddit, this problem has affected every owner of this motherboard. 

It seems to be the motherboard, even though it's happening across multiple board makers.  On my Gigabyte Aorus Z690-I ultra ddr4, manually setting the GPU PCIe slot to 3.0 makes all the errors go away, and over on the Gigabyte Reddit forum, someone who appears to be a Gigabyte employee says they're planning on replacing affected boards, but they're not ready yet.

 

Is there a fix or will my Gigabyte Motherboard Model: Z690 UD DDR4 be replaced under warranty?

Or will INTEL Update the Drivers?

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12 Replies
Jocelyn_Intel
Employee
12,021 Views

Hello, @gcassie  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your computer, I will gladly assist you here. 

 

Please, run this utility and attach the report so we can investigate this issue: 


Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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gcassie
Novice
12,009 Views

CMOS cleared and the issue remains

Ref. The re-run Intel SSD Report:

Intel SSD Report 10-Mar-2023 (Greg Cassie PC following BIOS CMOS Reset).txt

 

Note: I am unable to attach the

Windows Event Viewer -> Windows System Log File: Windows System Event Log 10-Mar-23.evtx

Screenshots:

 

gcassie_0-1678408398389.png

 

 

 

 

Furthermore, I have run the Intel Processor Diagnostic Tool

Ref. TESTRESULTS.TXT

Ref. TestResults_Full.txt

 

From the Windows Device Manager:

System devices->Intel® PEG10 – 460D

Manufacturer: INTEL

Location: PCI bus0, device 1, function 0

Device Status: This device is working properly.

Driver: 10.1.45.9

Hardware id: PCI\VEN_8086&DEV_460D&SUBSYS_50001458&REV_02

 

gcassie_1-1678408398399.png

 

 

gcassie_2-1678408398408.png

 

gcassie_3-1678408398419.png

 

This on-going issue causes my PC to crash and reboot.

 

Regards,

 

Greg Cassie

 

 

 

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Jocelyn_Intel
Employee
11,993 Views

Hello, @gcassie  

 

Thank you for the information provided.

 

Let me do some research about this issue, as soon as I have updates, I will post them here.

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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gcassie
Novice
11,970 Views

Some further fault-finding checks:

Ref. Gigabyte Z690 UD DDR4 Motherboard mb_manual_z690-ud-series_e_1101.pdf

 

Expansion Slots

 

1 x PCI Express x16 slot, running at x16 (PCIEX16)

* For optimum performance, if only one PCI Express graphics card is to be installed, be sure to install it in the PCIEX16 slot.

(The PCIEX16 slot conforms to PCI Express 5.0 standard.)

 

1 x PCI Express x16 slot, running at x4 (PCIEX4)

1 x PCI Express x16 slot, running at x1 (PCIEX1_4)

3 x PCI Express x1 slots

2 x PCI Express x1 slots

 

(The PCIEX4 and PCIEX1 slots conform to PCI Express 3.0 standard.)

 

 

Connected GPU NVIDIA GeoForce RTX 3080 to:

1 x PCI Express x16 slot, running at x16 (PCIEX16)

System WHEA Logger 17 Errors occur

Note: * For optimum performance, if only one PCI Express graphics card is to be installed, be sure to install it in the PCIEX16 slot.  

(The PCIEX16 slot conforms to PCI Express 5.0 standard.)

 

Connected GPU NVIDIA GeoForce RTX 3080 to:

  • 1 x PCI Express x16 slot, running at x4 (PCIEX4)
  • or

1 x PCI Express x16 slot, running at x1 (PCIEX1_4)

NO System WHEA Logger 17 Errors occur

(The PCIEX4 and PCIEX1 slots conform to PCI Express 3.0 standard.)

Ref. GeForce-RTX-3080-VENTUS-3X-10G-OC.pdf

Model Name GeForce RTX™ 3080 VENTUS 3X 10G OC

Graphics Processing Unit NVIDIA® GeForce RTX™ 3080

Interface PCI Express® Gen 4

 

 

Connected: PCIEX4 NO System WHEA Logger 17 Errors occur

  • 1 x PCI Express x16 slot, running at x4 (PCIEX4)

gcassie_0-1678599716002.png

 

gcassie_1-1678599716004.png

 

gcassie_2-1678599716011.png

 

 

 

  • Connected: PCIEX16 System WHEA Logger 17 Errors occur

1 x PCI Express x16 slot, running at x16 (PCIEX16)

gcassie_3-1678599716012.png

 

gcassie_4-1678599716015.png

 

gcassie_5-1678599716021.png

 

 

 

In summary, the errors occur when GPU NVIDIA GeoForce RTX 3080 connected to PCIEX16, PC unstable and crashes

No errors occur when GPU NVIDIA GeoForce RTX 3080 connected to PCIEX4 OR PCIEX1_4, PC stable, poor performance.

Issue is a motherboard / processor / GPU driver / hardware compatibility issue.

Motherboard: Manufacturer: Gigabyte Technology Co., Ltd. Model: Z690 UD DDR4 Version: R.1

PROCESSOR: 12th Gen Intel® Core™ i9-12900K

GPU: NVIDIA GeForce RTX 3080

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gcassie
Novice
11,938 Views

GPU: NVIDIA GeForce RTX 3080

 

Additional Testing with GPU (NVIDIA GeoForce RTX 3080) connected to connected to PCIEX16 and changing BIOS Settings:

BIOS Menu

BIOS Selection

Options

Selected

Selected

Selected

Selected

Selected

Selected

     

 

Miscellaneous

CPU PCIe Link Speed:

Auto, GEN1, 2, 3, 4 or 5

Auto

3

5

4

3

4

     

 

Miscellaneous

PCH PCIe Link Speed:

Auto, GEN1, 2, 3, 4

Auto

3

3

3

4

3

     

 

IO Ports

PCIE Bifurcation Support

Auto or PCIE x8/x8

Auto

Auto

Auto

Auto

Auto

PCIE x8/x8

     

 

Events: WHEA Logger 17 Errors

 

 

Yes

No

Yes

Yes

No

Yes

     

 

                       
                                               

In summary, CPU PCIe Link Speed: >3 Error Occur Events: WHEA Logger 17 Errors and System Unstable, when GPU (NVIDIA GeoForce RTX 3080) connected to connected to PCIEX16

As previously defeats the purpose having a PCIE GEN 5 CPU / GEN4 GPU and only stable operation at GEN 3 CPU PCIe Link Speed.

Ref. BIOS Info: Gigabyte Z690 mb_manual_600series-bios_e_v2.pdf

CPU PCIe Link Speed: Allows you to set the operation mode of the CPU-controlled PCI Express slots to Gen 1, Gen 2, Gen 3, Gen 4 or Gen 5 (Note). Actual operation mode is subject to the hardware specification of each slot. Auto lets the BIOS automatically configure this setting.

PCH PCIe Link Speed: Allows you to set the operation mode of the chipset-controlled PCI Express slots to Gen 1, Gen 2, or Gen 3. Actual operation mode is subject to the hardware specification of each slot. Auto lets the BIOS automatically configure this setting.

PCIE Bifurcation Support: Allows you to determine how the bandwidth of the PCIEX16 slot is divided. Options: Auto, PCIE x8/x8                   

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Jocelyn_Intel
Employee
11,895 Views

Hello, @gcassie  

 

Thank you for your time. 

 

Have you tried reinstalling the OS? Does the issue persist after an OS clean reinstallation? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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gcassie
Novice
11,876 Views

Jocelyn,

 

I can confirm Windows 11 OS was reinstalling with a clean installation from USB.

The WHEA-Logger (Event ID: 17) errors existed, with the previous Windows 11 OS installation and also following clean installation.

Regards,

Greg

 

 

 

 

 

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Jocelyn_Intel
Employee
11,861 Views

Hello, @gcassie  

 

Thank you for your confirmation on this. 

 

We will proceed to investigate further about this matter, as soon as I have updates, I will post them here. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
11,834 Views

Hello, @gcassie  

 

Thank you for your time. 

 

Since the issue persists after an OS reinstallation, we recommend you to check with the Motherboard Manufacturer if a Chipset driver installation may be recommended and install it or any other possible recommendations. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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gcassie
Novice
11,764 Views

Jocelyn,

 

ISSUE REOLVED! - Error Occur Events: WHEA Logger 17 Errors when GPU (NVIDIA GeoForce RTX 3080) connected to connected to PCIEX16.

 

I followed up with GIGABYTE Support (Email-ID: 1439277)

 

The cause of the issue was related to the PCIE Gen 4.0 riser cable. The issue was resolved by mounting my graphics card horizontally, direct to the PCIEX16 slot, and not using the PCIE riser cable.

 

Note: The likely cause of the significant WHEA Logger 17 Errors and PC instability, is likely due to electromagnetic interference.

 

BIOS Selection, with no: WHEA Logger 17 Errors

CPU PCIe Link Speed: Auto

PCH PCIe Link Speed: Auto

CPU, RAM & GPU Stress Test, completed with no error.

 

Thanks for your support!

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Jocelyn_Intel
Employee
11,753 Views

Hello, @gcassie  

 

Thank you for the information provided. 

 

I am happy to hear that your issue was solved, I appreciate you letting us know about this issue in our community. 

 

Since your issue is solved, we will proceed to close this thread now.  

 

Have a nice rest of the week. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Magnarks
Novice
7,643 Views

Hello, I have the same problem, but I have my GPU connected directly to the board horizontally, and it is AMD not Nvidia, I have already tried reinstalling the GPU and the drivers, but nothing.

 

 

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