New version of Intel® Smart Sound Technology (Intel® SST) block all my audio (input and output)

[Harel]

Hello,

Updating my HP EliteBook 860 16 inch G9 Notebook with a new version of Intel® Smart Sound Technology (Intel® SST) block all my audio (input and output).

Current version: 10.29.0.9947

New version: 10.29.0.11060

Please advise.

Thanks! 

Harel

[JedG_Intel]

Hello Harel,

Thank you for posting at Intel Community Forums

I would like to suggest few recommendations to fix the issue you are having after updating the drivers.

1. Open Device manager

2. In System devices > Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller

3. Right click and select Update driver

4. Select Browse my computer for driver software

5. Select let me pick from a list of available drivers on my computer

6. Select High Definition Audio controller and install.

If the above steps do not work, please share the details below.

1. Why are you trying to update the driver? Are you having issues with the previous driver version?

2. Have you tried using the drivers from your OEM?

3. Have you tried contacting your OEM?

For reference: No Audio Output with Intel® Smart Sound Technology

I'm looking forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Harel]

Hi Jed,

In the meantime, it seems that the SST (version 10.29.0.11060, release data 20-JUN-2024) has been updated somehow, not via CCleaner, but most probably via Intel DSA, and it's working fine. 

Further update to a newer version (10.29.0.11192, release data 18-JUL-2024) via CCleaner today caused the same issue, which has been resolved by roll it back. 

The driver has been updated to keep my laptop up to date, and not because of any previous issue. 

I wasn't able to fine this driver from HP.

Thanks!

Best regards,

Harel

[JedG_Intel]

Hello Harel,

I wanted to check if you had the chance to review the information that I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Harel]

Hi Jed,

I have already replied you few days ago, or at least I thought so, but it seems my reply got lost somewhere in the cyberspace /)

In any case, after checking the driver's version, as you have proposed, I have realized that the mentioned version was already updated, probably via the Intel® DSA solution, and not via CCleaner (since I put it on hold in CCleaner).

And since my audio is now working fine, it seems that the update via Intel® DSA was working fine, which makes me think that the original issue caused by CCleaner and not by the driver itself.

Thanks!

Best regards,

Harel

[JedG_Intel]

Hello Harel,

Thank you for the update.

I'm glad to hear that the issue has been resolved. Since the issue is now resolved, I will proceed with closing the inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Thank you for choosing Intel and have a good one!

Best regards,

Jed G.

Intel Customer Support Technician