Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12442 Discussions

Not Able To Play Videos On VLC

JeffereyTerry
Beginner
606 Views

Hello Friends. I am facing one strange issue for a few days now. I own one HP 15-R033TX notebook with i3-4005U. But whenever I try to play any 4K video on VLC, it crashes instantly. Can anyone tell me what could be the issue behind it? Any kind of feedback would be greatly appreciated.

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n_scott_pearson
Super User Retired Employee
588 Views

Hhmmm, support for 4K was still in its infancy way back in the 4th generation (remember we're in 11th generation now). Do you have a 4K monitor hooked up? Is it really running at 4K?

...S

JeffereyTerry
Beginner
552 Views

Thanks for the reply, Scott. Yeah, my 4K monitor is connected with the Notebook. And, I didn't know that the Hardware Acceleration was causing this issue. After toggling off this, my issue got resolved. This is the article that helped me to figure out this problem.

David_G_Intel
Moderator
535 Views

Hello JeffereyTerry


Thank you for posting on the Intel️® communities.  


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/ 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Regards, 

David G 

Intel Customer Support Technician 


 


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