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Community Manager
1,116 Views

OEM or Tray Processor for RMA

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I purchased a second hand processor online.

It doesn't work.

I need your help.

Please check if RMA is possible.

I7-6700K

SR2L0 4.00GHZ

X643A961

from Korea

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Super User
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You must contact your place of purchase. Please review http://www.intel.com/content/www/us/en/support/processors/000005494.html Frequently Asked Questions about Warranty Information for Intel®...

Specifically:

Who do I contact to see if the warranty covers my problem?

OEM processor familyContact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.Intel® Boxed Processor familyContact the system manufacturer, original place of purchase, or http://www.intel.com/content/www/us/en/support/contact-support.html Intel Customer Support.

Personally speaking, when you purchase a used processor online, especially a tray/oem processor, you should make certain there is a refund policy in effect from the seller, and your expectation should be set as low as possible.

Doc

Doc (not an Intel employee or contractor)

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4 Replies
Highlighted
Super User
7 Views

You must contact your place of purchase. Please review http://www.intel.com/content/www/us/en/support/processors/000005494.html Frequently Asked Questions about Warranty Information for Intel®...

Specifically:

Who do I contact to see if the warranty covers my problem?

OEM processor familyContact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.Intel® Boxed Processor familyContact the system manufacturer, original place of purchase, or http://www.intel.com/content/www/us/en/support/contact-support.html Intel Customer Support.

Personally speaking, when you purchase a used processor online, especially a tray/oem processor, you should make certain there is a refund policy in effect from the seller, and your expectation should be set as low as possible.

Doc

Doc (not an Intel employee or contractor)

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Highlighted
Community Manager
6 Views

Thanks too much Mr. Al Hill

But....

It's a personal transaction.

The seller disappeared.

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Highlighted
Super User
6 Views

"The seller disappeared" is part of that "low" expectation that I was talking about. As always, online, or with any auction site, the rule is "buyer beware".

Doc

Doc (not an Intel employee or contractor)
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Highlighted
Community Manager
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The information posted by Doc is excellent, also, please bear in mind that the warranty on an Intel® processor only applies to the original owner. Second hand units are not covered under warranty.

 

 

Allan.
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