PC crashed, (seems) due to CPU

[M312]

Hello, first of all sorry I don't know in which category to put this question.



My PC crashed several times in the last few days when I tapped my desk or placed something heavy on it. The PC is placed under the desk. And the only thing related to the PC on the desk is the keyboard, the mouse (wireless) and the screen. So I think that the problem comes from the keyboard which must activate all the keys at the same time.

But the fact that it crashes the PC surprises me.



Especially since this happened to me just now, and I had to unplug some of the connections from the motherboard, check the CPU on its socket to make sure that nothing had caused it to short circuit. And after reinstalling it he was able to restart (the CPU was perfectly positioned and firmly held by the fixings and cooling).



So I'm trying to find out what could cause such a thing and if the problem was known or already happened to someone and what solution had been put in place?

(Bios up to date)

MB : gigabyte b760M DDR4 

GPU : 970

CPU : 13400f

[n_scott_pearson]

This sounds more like something is shorting. The vibration causes movement of parts (cables would be my first guess, especially USB) that then touch and short out the PC.

...S

[JohnM_Intel]

Hello M312,

Thank you for raising this issue with us. For me to help you with this concern, kindly answer some of my questions below for me to better understand the issue you are facing and to provide you the best course of action.

1. How often does the crashing happen?
2. Has this issue happened before?
3. Are all the components properly seated?

And to further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Best regards,

John Sergio M.

Intel Customer Support Technician

[M312]

Hi John.

This doesn't happen very often. Recently it happened to me while playing Asseto corsa and with the force feedback of the steering wheel base it happened that the keyboard (I guess) jumped a bit and then crashed the PC. I'm going to get another keyboard today to see how it goes and if it continues to happen.

This problem happened for the first time last week, I don't remember anything like this happening to me before

And for the component I can of course make mistakes, but I don't see anything wrong connected or strange. I checked every connection the night I posted the message here, and I built maybe 40 PCs 5/7 years ago, so I would like to think that I was used to being able to see faults (I built the PC myself 2/3 years ago, and no problems before)

And I have another problem, that I have since the beginning, which is the temperature sensor of the processor which during the first minute of operation always thinks it is at high temperatures (between 80 and 95 ° C) before stabilizing on its usual operating temperature of 25 to 30 ° C IDLE.
Does this ring a bell and can be fixed without having to replace the CPU?

Thanks in advance for your help, have a nice day.

[JohnM_Intel]

Hello M312,

Thank you for that information. Kindly give me an update once you have a brand-new keyboard for us to determine if it's a shortage, and if it still happens after replacing the keyboard, then we will do troubleshooting tips for random system crashes on an Intel® Boxed Processor.

The following troubleshooting tips might help in isolating the issue in self-built systems with Intel® Desktop Boxed processors.

• Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
• Update Windows*. Select Start > Settings > Windows Update.
• Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
• Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
• Check the power supply to ensure it is suitable for your self-built system.
• Check for memory issues:
  • Try to have a sufficient amount of memory in your build system.
  • Try different memory sticks.
  • Make sure the memory is seated well.
• Try another motherboard if possible.
• Run CPU stress test for Windows* and Linux*.
  • For Windows use the Intel Processor Diagnostic Tool and run Burn-in Test.
  • For Linux, look up available stress tests for Linux.
• Try to get a fresh image of the operating system.

Best regards,

John Sergio M.

Intel Customer Support Technician

[M312]

Hello.

My idea about the keyboard was wrong, the change didn't change anything. After testing each cable one by one and reproducing the vibration, it didn't change anything so I focused on the PC itself and contrary to what I thought it was indeed coming from it...

Indeed, although everything was correctly assembled and connected, I disassembled the integrity of the PC (except the CPU because I had already done that) and took the opportunity to clean it up and it works normally again regardless of the intensity of the vibration. So I imagine that a connection must have been dirty in one way or another? Or that a RAM strip is causing a problem in its slot? Who knows?

For information, the PSU is a 750W gold 10 years old but which still seems to work correctly. The cooling is a 240 mm AIO correctly assembled, there is 32 GB of RAM, the bios is up to date. And currently performing the Burn in test, the CPU is at 100% and stabilizes at 45°C according to the MB software.

In case it help you, the stress test result is liked.

Thanks again, have a good day

[JohnM_Intel]

Hello M312,

Thank you for providing the stress test. Kindly give me enough time to replicate this concern to our laboratory if vibration can cause the PC to crash.

If you ever have the time, kindly provide a video and try to tap the PC or make a vibration that leads to crashing.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello M312,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello M312,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician

[M312]

hello john, sorry for the delay for the response i was busy for work this week.

https://www.youtube.com/watch?v=fucprX9pk40

There is a short video to show you what i've done to make the PC crash, hope it help you to understand what happen.

thank you, and have a good day