Pentium J3710

[Kdbxbxk]

Mi laptop tiene un pentium J3710 y este se usa poco pero los ghz estan altos lo cual ocaciona que mi laptop se quede congelada como lo soluciono?

[David_G_Intel]

Hello Kdbxbxk

Thank you for posting on the Intel️® communities. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. Please share with us the following information:

• What is the laptop model?
• Is this a new system?
• When did this issue start?
• Can you run the Intel® Processor Diagnostic Tool? Let us know the results.
  • https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician