Pentium Silver N5000 accepts 16GB of RAM??

[ProDigit]

From the specs, the N5000 should accept about 8GB of RAM max.
I purchased 16GB and it works fine. Windows recognizes the extra 8GB.

It's a single module.
I never see RAM usage above 7GB though.

I was wondering if the 16GB is fully compatible, or if there are possible issues with running more ram than the specs say they can support?

On a side note, I've seen other laptops for sale by HP that are equipped with 16GB modules.

[JayB_Intel]

Hello ProDigit,

Thank you for posting in the Intel® Communities Support.

Please be advised that the Maximum Supported Memory Size for the Intel® Pentium® Silver N5000 Processor is 8 GB only. Windows OS can acknowledge the 16 GBx1 but your system can only utilize 8 GB as per your processor. Since the Pentium® Silver N5000 is designed for mobile/laptop devices, we do recommend to coordinate with your laptop manufacturer for further assistance as they may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Best regards,

Jay B.

[tcsenter89]

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@JayB_Intel wrote:

Please be advised that the Maximum Supported Memory Size for the Intel® Pentium® Silver N5000 Processor is 8 GB only. Windows OS can acknowledge the 16 GBx1 but your system can only utilize 8 GB as per your processor. Since the Pentium®

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This is just incorrect. I recently acquired a Dell Inspiron 3582 with Pentium Silver N5000 specifically to test this very claim, after a user reported on Reddit that he is successfully running 16GB SODIMM in an Inspiron 15 3573 notebook, all memory addressable/useable (minus the small amount for hardware reserved that every system has). I couldn't find a price on the 3573 that I wanted to pay, so I acquired a highly similar (if not shared design) Inspiron 3582 along with two JEDEC standard 16GB (2Rx8) SODIMM modules; one DDR4-2400T and DDR4-2666V (covering my bases).

In short, the doggone thing works:

msinfo32 (System Information)

System Properties

[Jian1937]

If you've read carefully you'll realize that yes intel n5000 can indeed acknowledge that it has 16gb RAM heck you can even install 32gb but can only utilize 8gb of it. It's like saying "I'm gonna get 5 girlfriends today" well yes you can, but can you?

[tcsenter89]

I don't know how it could be explained any more clear to someone who is either 1) adequate IQ or intelligence 2) fluent in English language. I will assume your defect is #2 but confess I can't be sure of it. Perhaps it is the attached images you are not able to see from your location?

As I already stated clearly, I specifically tested this claim that the system was merely "reporting" the memory installed but could not actually address or utilize it. I have confirmed this is NOT the case. The system hardware and BIOS (UEFI) is FULLY EXPOSING that addressable memory via memory map, making it FULLY AVAILABLE to developers a.k.a. the operating system.

Unless you are unable to view the attached images, or do not understand what you are looking at, this is plainly evident. Let me (again) spell things out for you:

"Installed Physical Memory" = the memory reported as merely installed (reported via SPD), usable or not

"Total Physical Memory" = the portion of above exposed/available to the system via physical memory map

"Useable Physical Memory" = Total Physical Memory above minus hardware reservations e.g. shared graphics memory available only to the graphics controller/driver

"Available Physical Memory" = Free memory (RAM) that is not being utilized by OS, apps

This has also been confirmed under Linux, per the link I provided in the discussion. If you are still unclear about anything, go back to my first post and read it again, until something 'clicks' for you that you didn't understand before.

[n_scott_pearson]

I agree that what @JayB_Intel has stated is indeed incorrect, but you need to understand that, because Intel has stated that the maximum supported is 8GB, this means that Intel has not validated - nor do they warranty - that more than 8GB will work. It might work or it might not - and, if it does, there is no guarantee that it will continue to work.

Just saying,

...S

[tcsenter89]

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@n_scott_pearson wrote:

I agree that what @JayB_Intel has stated is indeed incorrect, but you need to understand that, because Intel has stated that the maximum supported is 8GB, this means that Intel has not validated - nor do they warranty - that more than 8GB will work. It might work or it might not - and, if it does, there is no guarantee that it will continue to work.

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Intel does not "support" nor "warranty" any products other than Intel branded/marketed, without a business relationship with the customer e.g. OEM, reseller, integrator, etc. The entire line of Goldmont, Goldmont+, e.g. N5000 and it's N5030 'refresh' replacement were never marketed or sold to the public and are all discontinued, anyway. Even if it had officially supported 16GB, the OEM/IHV who used it in their product would be responsible to "support" or "warranty" their product, not Intel.

[n_scott_pearson]

Yes, you are correct. In this case, it is the Integrator that would have a warranty from Intel. The End User only has a warranty from the Integrator.

...S