Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CGuil6
Beginner
705 Views

Pilotes de processeur non chargé sous Windows 8.1

Bonjour, 

Sous Windows 8.1 dans le gestionnaire de périphérique onglet processeur écrit 8 fois  intel icore i7 4770 CPU @3,10 Ghz et dans propriétés je lis Windows ne peut pas charger le pilote de périphérique de ce matériel pilote endommagé ou absent (code 39) 

Pourtant mon PC fonctionne bien ,comment remédier à ce problème.

J'ai essayé de mettre à jour le pilote mais Windows me dit qu'il est à jour.

Merci de la réponse

0 Kudos
3 Replies
Alberto_R_Intel
Moderator
83 Views

Hi CGuil6, Thank you for posting in the Intel® Communities Support. In reference to the quantity of cores showing in device manager, the Intel® Core™ i7-4770 processor supports Intel® Hyper-Threading Technology, which delivers two processing threads per physical core, so if the processor has 4 physical cores as your processor has, it will report 8 logical cores, that is normal: https://ark.intel.com/products/75122/Intel-Core-i7-4770-Processor-8M-Cache-up-to-3-90-GHz- Also, we can enter "Task Manager", select the "Performance" tab and then you will see there the physical and logical cores. About the error code 39, we recommend to install the drivers provided by the manufacturer of the motherboard, since those drivers was customized by them work with your specific platform. What is the complete model of the motherboard? We can always try to re-install the chipset and management engine drivers or even a BIOS update on the board. I found a site that suggests some steps to take in order to try to fix this problem: https://www.lifewire.com/how-to-fix-code-39-errors-2623185 The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. bRegards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
CGuil6
Beginner
83 Views

Bonjour et merci pour la réponse, ma carte mère est une asus G10 AC et le bios n'a pas de mise à jour à ce jour.,le pilote s'est modifié en juillet 2018 sans raison apparente ni installation particulière.,Windows ne trouve pas de mise à jour pour ce matériel et donc c'est un peu compliqué de régler le problème, si je supprime les valeurs upperfilters c'est mon antivirus eset qui me génère une erreur et lowwerfilters n’existe pas. Le fait que le pilote de processeur ne soit pas chargé ne génère aucun problème sur le PC asus g10AC.

Je me demande à quoi sert ce pilote qui apparemment par son absence ne perturbe pas le PC

Merci pour votre réponse

Alberto_R_Intel
Moderator
83 Views

Hi CGuil6, You are very welcome, thank you very much for sharing those details. In reference to your question, since the computer is working fine you can always keep the drivers that are currently installed in your system, Windows* sometimes does updates and that means that the drivers get updated as well. The driver that is being offered for installation might be a driver provided by Microsoft*, you can always try to install it, but as you mentioned, if the PC works fine without it there is no need to do that, we recommend to use the drivers provided by ASUS, please select Windows* 8.1 - 64 bit in the following link to get the drivers: https://www.asus.com/Tower-PCs/G10AC/HelpDesk_Download/ Additionally, you can always contact them to confirm if the proper drivers are installed on your platform and to verify if there might be newer drivers for you to install: https://www.asus.com/support/ Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Reply