Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12144 Discussions

Problems with Intel Education Solution TabletPC TL10IE2

Anthony_P
Beginner
788 Views

Good day. I have a big problem with my Intel Education Solution (TabletPC Model # TL10IE2). FOD ID WL6-TLBC1IE1. The fact is that some time ago the periphery began to fall off. The keyboard, camera, touchpad, touchscreen - everything stopped working. But when you connect a keyboard and mouse via USB, everything works fine. But in this case, the laptop turns into a stationary computer).

I gave it to the service - they could not do anything. Reinstalled the OS - installed Windows 10. Everything is the same. But the same keyboard works in BIOS, which means it's not in the hardware part (I sinned on the south bridge, although I know that in such devices everything is implemented on the same chip).

So, now I want to reinstall the operating system again. Which one do you recommend? 8? 8.1? How should you install it? Through a memory card? How to enter BIOS? It is not always possible to enter there, and I did not understand through which button. I press F2, F10, Del ...

System rollback does not work. He does not see the USB flash drive.

 

0 Kudos
3 Replies
n_scott_pearson
Super User Retired Employee
753 Views

According to everything that I can find, Intel only did the reference design for this device. Based upon the model number you provided, your tablet appears to be a product of Panasonic. I found documentation on it here: 

It appears to be based upon Windows 8.1. I would look to Panasonic for the original files.

Hope this helps,

...S

Anthony_P
Beginner
733 Views

Thank you so much for your answer. I'm sorry it didn't help me. I continue to study the problem)

IntelSupport
Community Manager
740 Views

Hello Anthony_P


Thank you for posting in the Intel Community.


We would recommend referring to the following links for questions/support about the Intel® Education Products:


Intel® Education Tablets (https://www.intel.com/content/www/us/en/support/products/69723/education/intel-education-hardware/in...)

Customer Support Options for Discontinued Intel® Education Products (https://www.intel.com/content/www/us/en/support/articles/000024245/education.html)


Hope this helps


Regards,

Leonardo C.


Intel Customer Support Technician


Reply