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Good day. I have a big problem with my Intel Education Solution (TabletPC Model # TL10IE2). FOD ID WL6-TLBC1IE1. The fact is that some time ago the periphery began to fall off. The keyboard, camera, touchpad, touchscreen - everything stopped working. But when you connect a keyboard and mouse via USB, everything works fine. But in this case, the laptop turns into a stationary computer).
I gave it to the service - they could not do anything. Reinstalled the OS - installed Windows 10. Everything is the same. But the same keyboard works in BIOS, which means it's not in the hardware part (I sinned on the south bridge, although I know that in such devices everything is implemented on the same chip).
So, now I want to reinstall the operating system again. Which one do you recommend? 8? 8.1? How should you install it? Through a memory card? How to enter BIOS? It is not always possible to enter there, and I did not understand through which button. I press F2, F10, Del ...
System rollback does not work. He does not see the USB flash drive.
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According to everything that I can find, Intel only did the reference design for this device. Based upon the model number you provided, your tablet appears to be a product of Panasonic. I found documentation on it here:
It appears to be based upon Windows 8.1. I would look to Panasonic for the original files.
Hope this helps,
...S
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Thank you so much for your answer. I'm sorry it didn't help me. I continue to study the problem)
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Hello Anthony_P
Thank you for posting in the Intel Community.
We would recommend referring to the following links for questions/support about the Intel® Education Products:
Intel® Education Tablets (https://www.intel.com/content/www/us/en/support/products/69723/education/intel-education-hardware/intel-education-tablets.html)
Customer Support Options for Discontinued Intel® Education Products (https://www.intel.com/content/www/us/en/support/articles/000024245/education.html)
Hope this helps
Regards,
Leonardo C.
Intel Customer Support Technician
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