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Processador i5 7400

Eduardono
Beginner
359 Views

Estou tentando instalar Windows 10 no meu desktop com processador i5 7400, com uma placa mãe Asus B150M. Quando coloco para dar boot pelo pen driver o computador trava e não instala de maneira nenhuma. Mais com o Windows 7 ele funciona normal. Já instalei o Windows em outra máquina e na hora que da o boot eu retirei o hd e coloquei no meu computador ele trava da mesma maneira. Será que alguém consegue me ajudar?

Agradeço desde já.

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3 Replies
AndrewG_Intel
Moderator
343 Views

Hello @Eduardono

Thank you for posting on the Intel® communities.

Informamos que só posso dar suporte a você no idioma inglês. Eu tenho usado uma ferramenta de tradução web para traduzir esta resposta, portanto, pode haver alguma tradução impreciso.

 

In order to check this further, could you please provide the following details?

 

1- Exact and full model of the motherboard. This is since when searching on the Internet, we are getting more than one result when searching using "ASUS B150M".

2- Motherboard BIOS version:

3- Have you tested with different USB thumb drives?

4- We understand that the issue occurs during the installation process. Do you see any error messages or error codes? Could you please provide some pictures showing the behavior?

 

5- We understand that you tested another drive on the computer. Just to make sure, did you move that drive with the operating system (OS) already installed on the drive?

Or did you try a clean OS installation? For instance, did you completely wipe out the drive and eliminate all partitions before trying to install the OS?

 

6- Please provide details on how you are creating the Windows® USB bootable installer? Did you download the latest stable version of Windows* (Windows 10 May 2021 Update, Version 21H1) from the Official Download Windows 10 website?

Also, are you using the Windows 10 media creation tool?

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
324 Views

Hello Eduardono

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
307 Views

Hello Eduardono

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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