Processors
Intel® Processors, Tools, and Utilities
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Processor burst/max speed deterioration?

Pjasu1
Beginner
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When I got this laptop the processor speed was 3.0Ghz, 3.0Ghz
Now the second 3.0Ghz has turned into a 2995Mhz ?!??

How is that possible?

I’ve searched for about an hour about this and it seems like this has never happened to anybody ever before? Is my processor the first in history to do this? This can’t be normal behaviour…

Intel core i3-1115G4 (11th gen) 2 cores

My girlfriend has the same laptop with the same processor and hers says 3.0Ghz, 3.0GHz both times and yet hers is older than mine…


Also I’ve been experiencing random freezes - sometimes the laptop runs fine for hours sometimes it freezes for no reason after 20-30 mins… I’ve ram the intel diagnostics tool and the test passes 100%

An interesting thing is that when the laptop freezes, time completely stops counting, until the laptop is restarted - so sometimes the time is way off

Could all these things be connected? Could this be a hardware issue?
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Earl_Intel
Moderator
151 Views

Hi Pjasu1,


Thank you for posting in the communities!


To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

  • May I know the exact make and model of your laptop?
  • Are there any changes on the system before you encounter this issue?
  • What are the troubleshooting steps you taken to try and resolve the issue?


Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.


Best regards,

Earl E.

Intel Customer Support Technician


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Earl_Intel
Moderator
120 Views

Hi Pjasu1,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


Best regards,

Earl E.

Intel Customer Support Technician


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Earl_Intel
Moderator
90 Views

Hi Pjasu1,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Earl E.

Intel Customer Support Technician


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