Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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Processor defect? (lagging with CPUFreq error)

rgrimlo
Beginner
220 Views

Dear all,

 

I have assembled a new computer that has problems after two weeks of running.

If I watch videos via e.g. Youtube, the audio is lagging every ... 5-10 seconds. It is not absolutely consistent. Sometimes, it is lagging every 2 seconds, sometimes, it does not lag for 2 minutes. It is a stuttering for 0.5-1 sec.

It is not the sound only. If I move the cursor while a lagging sound occurs, the cursor also stutters.

I started a latency check, which indeed detects the lagging phases with increased latency (red bars in the figure)

 

Now I am faced with the problem of having to find out what the reason for this is. It is a little bit depressing having a brand new PC which is worse than the old one.

 

The system specs are the following:

Betriebsystemname Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Zusätzliche Betriebsystembeschreibung Nicht verfügbar
Betriebsystemhersteller Microsoft Corporation
Systemname DESKTOP-G9CE00P
Systemhersteller Gigabyte Technology Co., Ltd.
Systemmodell B660 GAMING X DDR4
Systemtyp x64-basierter PC
System-SKU Default string
Prozessor 12th Gen Intel(R) Core(TM) i5-12600K, 3700 MHz, 10 Kern(e), 16 logische(r) Prozessor(en)
BIOS-Version/-Datum American Megatrends International, LLC. F4, 15.02.2022
SMBIOS-Version 3.4
Version des eingebetteten Controllers 255.255
BIOS-Modus UEFI
BaseBoard-Hersteller Gigabyte Technology Co., Ltd.
BaseBoard-Produkt B660 GAMING X DDR4
BaseBoard-Version x.x
Plattformrolle Desktop
Sicherer Startzustand Aus
PCR7-Konfiguration Erweiterung zum Anzeigen erforderlich
Windows-Verzeichnis C:\Windows
Systemverzeichnis C:\Windows\system32
Startgerät \Device\HarddiskVolume1
Gebietsschema Deutschland
Hardwareabstraktionsebene Version = "10.0.19041.1566"
Benutzername DESKTOP-G9CE00P\Randy
Zeitzone Mitteleuropäische Sommerzeit
Installierter physischer Speicher (RAM) 16,0 GB
Gesamter physischer Speicher 15,8 GB
Verfügbarer physischer Speicher 10,2 GB
Gesamter virtueller Speicher 25,3 GB
Verfügbarer virtueller Speicher 15,7 GB
Größe der Auslagerungsdatei 9,50 GB
Auslagerungsdatei C:\pagefile.sys
Kernel-DMA-Schutz Aus
Virtualisierungsbasierte Sicherheit Nicht aktiviert
Unterstützung der Geräteverschlüsselung Erweiterung zum Anzeigen erforderlich
Hyper-V - VM-Monitormoduserweiterungen Ja
Hyper-V - SLAT-Erweiterungen (Second Level Address Translation) Ja
Hyper-V - Virtualisierung in Firmware aktiviert Ja
Hyper-V - Datenausführungsverhinderung Ja

So I started the Intel Processor diagnostics tool, which gave me an error for the BrandString and CPUFreq (Testresults.txt).

 

Could the latency be caused by the CPU?

EDIT: The problem also appears while playing games. So it is not only restricted to videos. The problem has also the same severity during gaming. It is not increased or decreased.

Monitoring Temperature does not show any peaks.

 

Thank you for your help and best regards,

rgimlo

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3 Replies
Alberto_R_Intel
Moderator
196 Views

rgrimlo, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

When did you purchase the Intel® processor?

What is the model of the power supply and the wattage supported?

What is the model of the memory RAM? Please provide the number of sticks, speed, and voltage.

What is the model of the SSD/HDD being used?

What is the model of the TV/monitor?

Which video port are you using to connect the screen to the computer?

Are you using adapters or converters to connect the TV/monitor to the PC?

Even though you mentioned that the computer is new, at some point, did it ever work fine before?

If so, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


DeividA_Intel
Moderator
165 Views

Hello rgrimlo, 



Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


Alberto_R_Intel
Moderator
150 Views

Hello rgrimlo, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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