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CFost15
Beginner
410 Views

Ran Diagnostic tool, unsure what to do next

I ran the processor Diagnostic tool multiple times, and each time gave me the same errors, I will post the results below. However, I'm not sure if there's anything I can do software or hardware wise, or if I just need to get a new CPU to replace this one

 

CPU: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz

 

-------------------------------------------------------------

 

--- IPDT64 - Revision: 4.1.4.36

--- IPDT64 - Start Time: 2020-04-19 3:17:43 AM

 

CPU1

Genuine Intel CPU Test

Module Version: 1.0.16.64b.W

Start Time: Sun Apr 19 03:17:43 2020

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Sun Apr 19 03:17:43 2020

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.20.64b.W

Start Time: Sun Apr 19 03:17:43 2020

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Sun Apr 19 03:17:43 2020

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.16.64b.W

Start Time: Sun Apr 19 03:17:43 2020

Test Result - PASS

 

 --- Reading Cache Size --- 

 

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

 

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 6144

 

Cache Size Test Passed!!!

 

End Time: Sun Apr 19 03:17:43 2020

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.17.64b.W

Start Time: Sun Apr 19 03:17:44 2020

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 32.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Test Passed!!!

End Time: Sun Apr 19 03:17:44 2020

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Parallel_PrimeNum_i5-7 Test

Module Version: 1.0.0.9

Start Time: 2020-04-19 3:17:44 AM

Test Result - FAIL

 

Module Math_PrimeNum.exe Completed - Fail

 

Parallel_PrimeNum_i5-7

End Time: 2020-04-19 3:17:44 AM

--------------------------------------------------------------------

CPU1

Parallel_FP_i5-7 Test

Module Version: 1.0.0.9

Start Time: 2020-04-19 3:17:44 AM

Test Result - FAIL

 

Module Math_FP.exe Completed - Fail

 

Parallel_FP_i5-7

End Time: 2020-04-19 3:17:44 AM

--------------------------------------------------------------------

CPU1

Parallel_Math_i5-7 Test

Module Version: 1.0.0.9

Start Time: 2020-04-19 3:17:44 AM

Test Result - FAIL

 

Module Math_FP.exe Completed - Fail

Module Math_PrimeNum.exe Completed - Fail

Module AVX.exe Completed - Fail

Module FMA3.exe Completed - Fail

 

Parallel_Math_i5-7

End Time: 2020-04-19 3:17:44 AM

--------------------------------------------------------------------

CPU1

Parallel_GPUStressW_i5 Test

Module Version: 1.0.0.9

Start Time: 2020-04-19 3:17:45 AM

Test Result - FAIL

 

Module AVX.exe Completed - Fail

Module FMA3.exe Completed - Fail

 

Parallel_GPUStressW_i5

End Time: 2020-04-19 3:17:45 AM

--------------------------------------------------------------------

CPU1

Frequency Check

Module Version: 1.0.1.64b.W

Start Time: Sun Apr 19 03:17:45 2020

Test Result - PASS

Processor Name: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz

Expected Processor Frequency: 3.80

Measured Processor Frequency: 3.790944

End Time: Sun Apr 19 03:17:46 2020

Total Time: in seconds: 1

--------------------------------------------------------------------

 

System Information

------------------

Processor Name: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz

Processor Information: Family 6 Model 158 Stepping 9

Number of Physical Cores: 4

Number of Logical Cores: 4

Operating System: Microsoft Windows 10 Home 64-bit

Graphics Information: NVIDIA GeForce GTX 1060 6GB

--------------------------------------------------------------------

 

--- IPDT64 - End Time: 2020-04-19 3:17:46 AM

--- IPDT64 - Result: Fail

--------------------------------------------------------------------

 

TL:DR

Passes: Genuine Intel, BrandString, Cache, IMC, CPUFreq

Fails: MMXSSE, Prime Number, Floating Point, Math, GPUStressW, CPULoad

0 Kudos
2 Replies
CFost15
Beginner
298 Views

To follow up:

 

--- Genuine Intel Test ---

...

Version 1.0.16.64b.W

...

 

Expected -- GenuineIntel

Detected -- GenuineIntel

 

Genuine Intel CPU Module Success

 

--- Brand String Test ---

...

Version 1.0.20.64b.W

...

 

IntelR CoreTM i5-7600K CPU 3.80GHz

 

Brand String Module Success....

 

 --- Cache Test ---

...

Version 1.0.16.64b.W

...

 

 --- Reading Cache Size ---

 

 - Detected L1 Data Cache Size -- 32

 - Detected L1 Inst Cache Size -- 32

 - Detected L2 Cache Size -- 256

 - Detected L3 Cache Size -- 6144

 

Cache Module Success

 

 --- MMXSSE Test ---

...

Version 1.0.22.64b.W

...

..

..could not load DetectUtils64.dll

..

 

--- Integrated Memory Controller Test ---

...

Version 1.0.17.64b.W

...

 

--- Reading Memory Size ---

 

Detected Memory Size is -- 32.00GB

 

 

--- Subtest - Memory Size Test Passed ---

 

 

--- Integrated Memory Controller Stress Test ---

 

Memory to be allocated 1048576 byte

 

Memory Allocated.

 

Test 1 Ones and Zeros Moving Inversions write operations - Passed

 

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

 

Test 2 32Bits Sliding Ones write operations - Passed

 

Test 2 32Bits Sliding Ones verification operations - Passed

 

Test 3 32Bits Sliding Zero write operations - Passed

 

Test 3 32Bits Sliding Zero verification operations - Passed

 

Memory Deallocated.

 

--- Subtest - Memory Stress Test Passed ---

 

 

--- Integrated Memory Controller Test Passed ---

Parallel_PrimeNum_i5-7

Version - 1.0.0.9

 

Parsing Parallel_PrimeNum_i5-7.xml

Module VisParticle.exe Disabled

Running Module Math_PrimeNum.exe -s 20 -resultName Math_PrimeNum_Parallel_PrimeNum_i5-7_1_Results.txt

 

--- Prime Number Generation Test ---

...

Version 1.0.20.64b.W

...

 

..

..could not load DetectUtils64.dll

..

 

Module VisParticle.exe Not Tested

Module Math_PrimeNum.exe Completed - Fail

 

Result - Fail

Parallel_FP_i5-7

Version - 1.0.0.9

 

Parsing Parallel_FP_i5-7.xml

Module VisParticle.exe Disabled

Running Module Math_FP.exe -s 20 -resultName Math_FP_Parallel_FP_i5-7_1_Results.txt

 

--- Floating Point Test ---

...

Version 1.0.19.64b.W

...

 

..

..could not load DetectUtils64.dll

..

 

Module VisParticle.exe Not Tested

Module Math_FP.exe Completed - Fail

 

Result - Fail

Parallel_Math_i5-7

Version - 1.0.0.9

 

Parsing Parallel_Math_i5-7.xml

Running Module Math_FP.exe -s 90 -resultName Math_FP_Parallel_Math_i5-7_1_Results.txt

Running Module AVX.exe -s 90 -resultName AVX_Parallel_Math_i5-7_1_Results.txt

Running Module Math_PrimeNum.exe -s 90 -resultName Math_PrimeNum_Parallel_Math_i5-7_1_Results.txt

Running Module FMA3.exe -s 90 -resultName FMA3_Parallel_Math_i5-7_1_Results.txt

 

 --- AVX Test ---

...

Version 2.0.22.64b.W

...

..

..could not load DetectUtils64.dll

..

 

Module VisParticle.exe Disabled

Module AVX.exe Completed - Fail

 

 --- FMA3 Test ---

...

Version 1.0.19.1.64b.W

...

..

..could not load DetectUtils64.dll

..

 

 

--- Floating Point Test ---

...

Version 1.0.19.64b.W

...

 

..

..could not load DetectUtils64.dll

..

 

 

--- Prime Number Generation Test ---

...

Version 1.0.20.64b.W

...

 

..

..could not load DetectUtils64.dll

..

 

Module VisParticle.exe Not Tested

Module FMA3.exe Completed - Fail

Module Math_PrimeNum.exe Completed - Fail

Module Math_FP.exe Completed - Fail

 

Result - Fail

Parallel_GPUStressW_i5

Version - 1.0.0.9

 

Parsing Parallel_GPUStressW_i5.xml

Running Module FMA3.exe -s 30 -resultName FMA3_Parallel_GPUStressW_i5_1_Results.txt

Module GPUStressW.exe Disabled

Running Module AVX.exe -s 30 -resultName AVX_Parallel_GPUStressW_i5_1_Results.txt

 

 --- FMA3 Test ---

...

Version 1.0.19.1.64b.W

...

..

..could not load DetectUtils64.dll

..

 

 

 --- AVX Test ---

...

Version 2.0.22.64b.W

...

..

..could not load DetectUtils64.dll

..

 

Module GPUStressW.exe Not Tested

Module FMA3.exe Completed - Fail

Module AVX.exe Completed - Fail

 

Result - Fail

 

 --- DGEMM Stress Test ---

...

Version 1.0.7.64b.W

...

..

..could not load DetectUtils64.dll

..

 

--- Frequency Check ---

...

Version 1.0.1.64b.W

...

..........

..Expected Frequency -- 3.80

..Measured frequency -- 3.79096

..

 

FrequencyCheck Passed....

 

Also, it can't read DetectUtils64.dll, even though it's in the same folder as the program. I'm not sure why

n_scott_pearson
Super User Retired Employee
298 Views

A 7th gen processor should not be having these issues. You likely need to replace this processor. After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

 

 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered only in English and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

 

Hope this helps,

...S