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Just want to seek assistance what can i do as i was treated unfairly by Intel.
I RMA my Intel i9 13900K month ago and requested for refund. My refund request was approved, and before to proceed further, i purposely request a confirmation from Intel customer service agent what will be the refund amount of the processor. The agent had responded with an email that the refund amount would be USD599.
However, I have recently received the refund, and I was shocked to find that the amount credited was only USD499. This discrepancy between what was communicated and the actual refund amount is highly disappointing. Based on feedback from other users especially from Reddit. I understand that most customers who in Western have gone through this process are receiving the agreed amount of USD599, and I am left feeling unfairly treated maybe because i'm Asian?
As a loyal Intel customer for over 20 years, I never expected to encounter such an issue. I had no intention of proceeding to accept this arrangement if the refund amount was to be USD499, and I find this situation very frustrating. I feel disrespected, especially considering that I have supported Intel for decades, and I now feel that my trust in the brand has been compromised.
I kindly request that Intel honor the originally confirmed refund amount of USD599, as promised by your representative, and I hope this issue can be resolved as quickly as possible.
Please understand that this situation has left me exhausted, and I just need a fair resolution from Intel.
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Hello lklem,
I'm sorry to hear about the issues you've encountered.
Regarding your earlier post, it appears that it was automatically deleted by the system. However, I've reviewed your account and noticed an existing refund case. It seems the person handling your case has already contacted you and provided the correct refund amount.
I sincerely apologize for this discrepancy, especially given your long-standing loyalty to Intel. Please rest assured that we are committed to resolving this issue as quickly as possible. It seems there was an error in the communication, but we are double-checking everything to ensure accuracy. The team handling your case has already investigated and corrected the issue, and we appreciate your feedback.
I will now close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. If you have any other questions or need further help, please feel free to ask.
Best regards,
Norman S.
Intel Customer Support Engineer

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