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Regarding Reports of 13th/14th Gen Unlocked Desktop Users Experiencing Stability Issues

Thomas_Hannaford
Employee
68,723 Views

Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads. We’re engaged with our partners and are conducting analysis of the reported issues.

 

If you are experiencing these issues, please reach out to Intel Customer Support for further assistance in the interim.

134 Replies
Dread
Beginner
2,706 Views

This information just showed up in wccftech.com:

 

Tester Reveals Only 5 out of 10 Core i9-13900K & 2 out of 10 Core i9-14900K CPUs Stable In Auto Profile, Intel & Board Partners Yet To Determine Cause of Stability Issues (wccftech.com)

 

TLDR: Apparently, these are the results of testing multiple CPUs of those series:

 

The tester is the owner of a studio that buys several CPUs for their own needs. In invoices shared by the tester, it is revealed that he has bought and tested at least 100s of Intel Core i9-13900K and Core i9-14900K CPUs and it looks like almost all of the chips he acquired had some sort of issue in terms of stability. Motherboards used by the studio include ASUS's Z790, B760, Z690 and B660 boards.

The software he runs requires each CPU and PC to pass through a certain variety of tests and at the Auto profile set in the ASUS motherboards, the majority of CPUs fail this test and have to be resold. Based on these tests, the tester determined a probability rate respective to the CPU's stability & it is shared below:

  • Intel Core i9-13900K "AUTO -253W" - 40/50% (4/5 out of 10 units stable)
  • Intel Core i9-13900K "Reduced Loadline" - 50-60% (5/6 out of 10 units stable)
  • Intel Core i9-13900K "B760/B660 Board" - 60-70% (6/7 out of 10 units stable)
  • Intel Core i9-14900K "AUTO - 253W" - 20% (2 out of 10 units stable)
  • Intel Core i9-14900K "Reduced Loadline" - ~30% (3 out of 10 units stable)
  • Intel Core i9-14900K "B760/B660 Board" - 40% (4 out of 10 units stable)

If these results are true, then basically half of us have defective CPUs, which can lead to unstability in different scenarios. All good.

pressed_for_time
New Contributor II
2,623 Views

The person referred to runs a batch of what are described as productivity benchmark tests for 7 days non-stop including "matlab, R, finite element, VC, VS, large office batch processing". In the event of a failure he classifies the issue as down to the CPU. This is because "...it will be very time-consuming (to analyze or correct failures). So every time I encountered a test that couldn't be tested, I directly resold it".

He's not saying these CPUs are defective only that they don't pass his testing and the reason is not investigated. As CPUs are resold there are no reservations about selling them to other people.

Some of these CPUs are boxed, others are described as loose probably Tray or OEM units, some are used.

He also says that "...Therefore, I personally think that if you want to close your eyes and use it safely, the recommended 13700K is the most stable. 14700K because the cost performance is not as good as 13900K, so I have not touched 14700K, and I don't evaluate 14700K". His personal computer is a 14900K+Z  (Z790 motherboard) version.

As failures to complete the 7 day stress testing are not looked into, to me it is difficult to come to any conclusions Some factors that could explain the issues he is seeing and are not directly CPU related include ambient temperatures and PSU quality and/or capacity. There is no information on these. But what is clear that he is quite happy to use an Intel CPU himself.

He was asked about the AMD 7950X and this is his reply "...The 7950X only has advantages in specific calculations. It is indeed lagging behind Intel in other aspects, especially data processing. But the 7950X is not all smooth sailing, it is just relatively calm. So far, I have repaired and replaced several 7950Xs in the past two years."

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RiftWalker
Beginner
1,649 Views

I have AMD Radeon RX 6950XT and i9-14900KF
 Valorant stability is very bad and other games the stability isnt as good as my previous build

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Bill721
Novice
1,333 Views

I think ASUS and Intel should give all owners of the products affected a warranty for 10 years. 

We bought and paid a lot of money for the latest and greatest components at the time.  I've used Intel and ASUS for every computer I've built and I shouldn't have to worry about quality and performance.

 

Bill

ChromeJunkie
New Contributor I
731 Views

Just reporting that I still haven't received my refund for the defective unit.  Intel's customer service, suboptimal. They keep stalling and not delivering. 

 

What's really going on, man?

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carlks
Novice
706 Views
Same here. They already have the cpu for two weeks but i was told their team is still “validating” the product.
ChromeJunkie
New Contributor I
671 Views

We’re on the same boat, Carlks, so keep me updated if you can.

In my case, the chip was delivered to them on May 23rd and they’re still validating…

Customer service either doesn’t contact me or they keep stalling and mind you, they’re being defensive about it.

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carlks
Novice
443 Views

Got my check today via Fedex for the full amount but minus tax.

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Norman_Trashboat
695 Views

At least they're humoring you and not denying it outright because you had the audacity to remove the IHS and try to cool the CPU properly. It's somehow "Physically Damaged" now.

 

Even though my CPU still "works" albiet not to the specifications you said it would operate at... Even under the MOST ideal conditions...

 

I'll be your "unofficial" Intel representative with your "unofficial" response:

 

Pound sand lol. We got your money now kthx.

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