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Response time on support ticket? (Still showing status "NEW" after 2 days)

jon29
Beginner
‎03-18-2024 09:10 AM
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Submitted a CPU RMA support request 2 days ago, status still showing "NEW". Just wondering what is the average reponse time? Sorry for the urgency, but it's kind of hard to use my PC without a CPU.

Based on research online, it seems Intel have a very impressive response time on supports/RMA. Thus wondering if I missed anything or submitted wrong form. I have a case number assigned to me thou.

 

Thanks!

 

 

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Ernesto_C_Intel1
Moderator
‎03-19-2024 04:04 PM
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Thank you for posting on the Intel️® communities. 


We appreciate that you have opened a web portal case with us and we will keep helping you through this channel now. We will close this case accordingly. Thank you.  



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Community support is provided Monday to Friday. Other contact methods are available here.

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