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Please run the following tool and attach the reports generated:
1. Intel® System Support Utility (Intel® SSU) :
Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel®
3. SSU will take you to the "Summary View".
4. Click on the menu where it says "Summary" to change to "Detailed View".
5. To save your scan, click on "Next", then "Save".
Also I would like to confirm some additional information:
Thank you for your response and the information attached.
After checking the SSU you provided and the screenshots, we can see that the sound card of your laptop is the Intel Smart Technology(SST) Device.
I need to inform you that this SST driver is wrapped by the audio codec driver and then provided to the Original Equipment Manufacturer (OEM).
Our recommendation would be to check with the computer manufacturer (Acer*) to get the proper driver for your computer.