Shows error when i open IOMT.

[Archie_Hu]

Hi,

I'm trying to run IOMT on my laptop.

But always show the error after i click  the IO Margin.

Please refer to the pic. as attachment.

Provide some info. hope it might help:

1. I'm using Raptor lake i5 and the IOMT version is "738856_RPL_P_IOMT_1_0_09_PV".

2. Error message: Cannot read properties of null(reading 'name')

Rly hope could be replied before Thur.. Plz.

[RandyT_Intel]

Hi @Archie_Hu,

Thank you for posting here in our community. I just wanted to clarify and ask a few questions.

1. Can you describe the exact steps you took before encountering the error?
2. Have you experienced this error before, or is this the first time?
3. Have you verified that your hardware and software are compatible with the version of IOMT you are using, and that your CPU and motherboard are supported by the tool?
4. Why are you using this tool? What properties are you trying to access? Is this for a project? Can you provide more information about what you are trying to achieve?
5. Have you tried to reach with your laptop or system manufacturer to inquire this error message?
6. Have you tried any troubleshooting steps so far? If so, what were they and what were the results?

The term "IOMT" typically refers to Intel's IO Margining Tool, which is used for testing and validating the input/output margins of Intel processors. An IOMT error message usually indicates a problem encountered during the execution of this tool.

For example, one common error message is "Cannot read properties of null (reading 'name')," which means that the tool is trying to access a property of an object that is null.

In addition, Intel IO Margining Tool is primarily designed for use with Intel server and desktop platforms to help with signal integrity and margin analysis. It is not typically intended for use with mobile processors. Mobile processors often have different requirements and constraints, and tools designed for server or desktop platforms may not be compatible or applicable. For specific information about compatibility with mobile processors, it would be best to consult Intel's official documentation or support resources.

Let me know if you need more information. I'm looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[Archie_Hu]

1. Can you describe the exact steps you took before encountering the error?

           -->Download the python by click the link from UG.

                  Install the python by using the cmd. Which write in UG.

                  Install IOMT by run as administrator.

       2.Have you experienced this error before, or is this the first time?

          -->Yes, the same error had occurred before, at that time, reinstalled operating system might had chance to fix the error.

                However, in this case the method didn’t work

       3.Have you verified that your hardware and software are compatible with the version of IOMT you are using, and that your CPU and

            motherboard are supported by the tool?

            -->Yes, I had use other sku, same design except the CPU was RPL i7. And the IOMT work normally.

      4. Why are you using this tool? What properties are you trying to access? Is this for a project? Can you provide more information about

           what you are trying to achieve?

           -->Ans1: I’m HW EE which working on design notebook PCB. Using IOMT to run some RX signal is one of the test item.

                Ans2: Yes.

                Ans3: I’m trying to test PCIE-CPU, PCIE-PCH, USB3 and TCSS by IOMT.

                           And to apply the report to my manager.

      5. Have you tried to reach with your laptop or system manufacturer to inquire this error message?

          -->I’m the EE of this project but I have no idea what’s the error stand for.

      6. Have you tried any troubleshooting steps so far? If so, what were they and what were the results?

          -->A. Reinstall operating system. But still show the error.

           -->Use the same SSD which had been confirm could run the IOMT

                 The error had gone but after click the probe configuration it’s show red X.

For example, one common error message is "Cannot read properties of null (reading 'name')," which means that the tool is trying to access a property of an object that is null.

-->In this case, is there any way I can check is the name exists or null?

      Is there any way I could fix this problem?

Thanks for responding so quickly to my request

[RandyT_Intel]

Hi @Archie_Hu,

I appreciate your feedback and would like to clarify a few points based on your observations. It seems that the tool worked previously with a desktop processor, and now you're attempting to use it with a mobile processor, which might be causing compatibility issues. To better understand the situation, could you please provide an SSU (System Support Utility) log report and share it here? This will give me a comprehensive view of your system information. Additionally, if possible, could you share a screenshot of the software's GUI that you're using for testing? I would like to verify the version in the actual application context, even though you've already mentioned it in your post.

While the Raptor Lake i5 and i7 processors belong to the same family and should generally be compatible with the same software, differences in performance capabilities can lead to varying experiences. Ensuring that all system configurations and software requirements are properly aligned is crucial to mitigating any issues.

Regarding the version "738856_RPL_P_IOMT_1_0_09_PV," it should be compatible with the Intel® Core™ i5-13420H, as it is part of the Raptor Lake family. However, please note that performance may vary based on specific tasks and workloads, given that the i5-13420H is a mobile processor with different performance characteristics compared to desktop or higher-tier mobile processors.

Lastly, I have been researching how to check if a property exists or if an object is null before accessing it. I have found some potential solutions involving JavaScript scripts and commands. However, I need to verify their accuracy before sharing them with you, as I want to ensure the information is reliable. Please allow me some time to discuss this internally and if there is a dedicated forum or support community for this concern, and I will get back to you with more information.

Regards,

Randy T.

Intel customer Support Technician

[Archie_Hu]

Dear RandyT:

Sorry for late replied, supply belowe file as attachment.

1. "SSU64 log_for intel checking.txt"->Was saved  after run the SSU64.exe.

2. "dx_info_15088.txt"->Was generated after run the SSu64.exe.

3. "software GUI.png"->Screenshot for IOMT UI.

If i missunderstood the meaning of software GUI please let me know and resent the correct info. which you need.

[RandyT_Intel]

Hi @Archie_Hu,

Thank you for your response and for providing this additional information. I will coordinate with our internal team to gather more insights and recommendations on this matter. I will get back to you as soon as possible.

Regards,

Randy T.

Intel customer Support Technician

[Archie_Hu]

Dear Randy:

If there are any new developments or if any additional information is needed from my side, please let me know.

I appreciate your time and effort, and I look forward to hearing from you soon.

Thank you for your attention to this matter.