Slow computer

[TimSteward1]

Intel Dynamic Platform and Thermal Framework and Processor Participant

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Intel Trusted User Execution Interface Engine

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

[DeividA_Intel]

Hello TimSteward1,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Can you share pictures of the device manager and the errors?

3. What is the device that is giving you the error codes?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[TimSteward1]

Hi DeividA_Intel,  many thanks for your response.  I have tried to do what you suggested.   I removed

Intel Trusted User Execution Interface Engine hoping to reload.  But that has not worked. As for which device is not working, I am not sure which it is.  The problem got worse trying to upload update KB 5006738.

Cheers and thanks for your help

[DeividA_Intel]

Hello TimSteward1, 

In order to help you further, please try and provide the following:

1. When did the issue start?

2. Run and attach the report from the Intel® Processor Diagnostic Tool:

- https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

3. Update your graphics driver:

- driver: https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

4. Update your Windows version, including optional updates.

5. Load BIOS settings to default. You may need to check the steps with DELL.

6. Check with DELL support for further steps since you have a laptop and may require drivers and firmware customized for the device.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello TimSteward1, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello TimSteward1, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician