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Smart Sound Technology BSOD with Virtual Audio Cable

Rothes
Beginner
787 Views

I'm trying to use Audio Repeater(Kernel Streaming method) from Virtual Audio Cable to repeat the audio from Virtual Cable to my Audio output.

However everytime I pressed 'Start' my PC gets BSOD.

I asked for ASUS, and the author of the software VAC, they both said I should ask intel to fix the issue.

Please fix it so video content creaters will benebit from it.

minidump: https://drive.google.com/file/d/1ODScrivp8XPJhF7n9FIL57awRf-fuapm/view?usp=sharing

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8 Replies
Alberto_R_Intel
Moderator
757 Views

Rothes, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Were you able to use Intel® Smart Sound Technology (Intel® SST) on this specific machine without problems before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


The link you provided is not working for some reason.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Rothes
Beginner
749 Views

Hi. Thanks for your reply!

 

Here is the SSU report(same with the attach below): https://drive.google.com/file/d/1GDO-mTo06OOwKZDYwxvlPeu7qjokq_w5/view?usp=sharing

Extra info, I got BCOD since I got this laptop. only software changes: I tried to update the driver to fix the problem, not working still though.

The problem happens at my home.

 

The link I provided works after my checking.

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Alberto_R_Intel
Moderator
740 Views

Hi Rothes, You are very welcome, thank you very much for providing that information and the SSU report.


According to the SSU report, the graphics driver version currently installed on your computer is 30.0.101.1631, provided by Intel®.


We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on ASUS website and the latest graphics driver they have available is version V30.0.100.9805. Please try a clean installation of that driver:

https://www.asus.com/Laptops/For-Gaming/TUF-Gaming/ASUS-TUF-Gaming-F15/HelpDesk_Download/

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the issue persists after that, then you can try a clean installation this time of the latest Intel® graphics driver version 31.0.101.3222:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


If the problem remains, in the link below you will find additional details about this matter related to this issue while using an 11th generation Intel® processor such as Intel® Core™ i5-11400H:

https://www.intel.com/content/www/us/en/support/articles/000034758/processors/intel-core-processors.html


We also advise you to get in contact directly with ASUS support to verify that the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician


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Rothes
Beginner
727 Views

Hi. Thanks for your investigation.

 

I have tried the two driver. I clean installed each but I'm still getting BCOD.

I checked the processor support link but I can't find anything about how to address the problem.

My BIOS version is up-to-date.

 

Just to confirm, is SST BCOD related to the graphics driver? If you need to investigate further, I think the MiniDump I provided can help.

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Alberto_R_Intel
Moderator
720 Views

Hi Rothes, You are very welcome, thank you very much for sharing those details.


We are sorry to hear the issue persists.


As you can see in the link provided previously, the technical assistance for this kind of scenario is provided directly by the manufacturer of the computer.


Still, we will do further research on this matter, as soon as I get any updates, I will post all the information on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
690 Views

Hello Rothes, I just received an update on this matter.


After reviewing the case, we noticed that the Windows* 11 build, 10.0.22622 Build 22622 shown in the SSU report, is not the current stable build since it is still 22000, in that case, we suggest to contact Microsoft Support directly to verify those details and the updates done on the Operating System:

https://support.microsoft.com/en-us


It is important to mention as well that the SST driver is only provided by the OEM (Original Equipment Manufacturer) as they may have done customizations for his system. intel does not have a generic version nor it is included in the graphics driver. So, if the OEM finds any issue with the SST driver, they will work directly internally with Intel®:

https://www.intel.com/content/www/us/en/support/articles/000034758/processors/intel-core-processors.html


Regards,

Albert R.


Intel Customer Support Technician


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Rothes
Beginner
683 Views

Hi. Thanks for your devotion to this issue.

 

I have contacted my OEM about the issue and waiting for their reply. I tried the software on my another PC on dev branch, which works well, but without SST.

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Alberto_R_Intel
Moderator
664 Views

Hi Rothes, You are very welcome, thank you very much for sharing those details.


Yes, to wait for their response will be the next thing to do on this specific matter. You can always refer them to the link we provided previously so they can confirm that they are the ones that should provide Intel® Smart Sound Technology (Intel® SST) technical support.


Regards,

Albert R.


Intel Customer Support Technician


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