[Solved] Microsoft Store fails to install Intel NUC Software Studio

[Dirk_Salewski]

Hello all,

I recently reinstalled my gaming laptop XMG Fusion 15 (M22). Before reinstall I had a perfectly working version of the Intel NUC Software Studio, which is a discontinued product now. However, the software is still available at the Microsoft Store: https://apps.microsoft.com/detail/9nt0zdv64htc?hl=en-US&gl=US

Unfortunately it is not possible to convince the Microsoft Store to install the software. 

Steps to reproduce:

1. Install a current copy of Microsoft Windows 11
2. Install the UniwillService that is the foundation for the functions.
3. Open the Microsoft Store and try to install the application.
   1. This is the install screen
      
   2. When pressing the [Installieren] (=Install) button you can notice the "turning circle" for a fraction of a second, but nothing happens afterwards.

What I did to solve the situation:

Intel offers a guide to fix problems with apps from the Microsoft Store at https://www.intel.com/content/www/us/en/support/articles/000088290/wireless.html, which I followed to the letter. In short:

1. Reset the Microsoft Store and its cache
2. Ensure your machine’s Time and date are correct
3. Remove any security or firewall applications (refers explicitly to third party software, so i left the Microsoft Defender untouched)
4. Reregister the Microsoft Store

None of these steps was successful, the problem prevails.

Why is this a problem?

• The software is needed to change some important settings of the laptop that are related to performance and cooling.
• Less important but a pity nevertheless: The software is able to control the colour effects of the Laptops Keyboard and LED front bar. Reinstalling set that back to plain white (keyboard) and off (front bar).

System Specifications:

Operating System	Microsoft Windows 11 Home
Version	10.0.26100 Build 26100
Manufacturer	SchenkerTechnologiesGmbH
System model	XMG FUSION 15 (XFU15M22)
System-SKU	XFU15M22
BIOS-Version/-Date	Intel Corp. KCTGL357.0051.2024.1218.1352, 18.12.2024
BaseBoard-Manufacturer	Intel Corporation
BaseBoard-Product	LAPKC71F
BaseBoard-Version	M22222-403

I would be happy if someone could pick this up and point out a solution that I didn't try before.

Best regards

Dirk

[Steve000 · Accepted solution]

Try these additional steps:

1. Install via PowerShell

   • Open PowerShell as admin and run:
     winget install --id 9nt0zdv64htc
     
     

2. Check Microsoft Store Logs
   

   • Run: Event Viewer → Windows Logs → Application and look for errors related to Microsoft Store.
     
     

3. Manually Install Dependencies

   • Ensure UniwillService is installed and running (services.msc).
   • Install Microsoft Visual C++ Redistributables (latest versions).
     
     

4. Try Compatibility Mode

   • Download the AppxBundle manually (via Fiddler or external tools) and install using Add-AppxPackage.
     
     

5. Use an Older Windows Version

   • Some apps fail on newer builds. Try a Windows 10 or earlier Windows 11 version (e.g., 22H2).

For detail guide visit at Microsoft Store fails to Install Intel NUC Software Studio? Here’s the fix

[Dirk_Salewski]

Hi Steve000,

thank You very much - directly the first approach did the trick.

Best regards

Dirk

[AlHill]

@Steve000   Wow... that article was just published today.  What a conincidence!!  Plus, a chatgpt answer as well.

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

[Dirk_Salewski]

Thank you, AlHill, I was already angry with myself that searching the internet up and down didn't find me the same solution, but that explains it. Does not diminish my gratitude, though.

Dirk

[Steve000]

@AlHill I posted the article after finding the issue. Also I have not copy pasted from the ChatGPT. This is just my research and experience. If you see the community has accepted my solution. Although I am not an Intel employee but I have expertise in solving these types of problems.