Speed Optimizer 2.0 not supported message after update to 7.14.0.15

[TurboTapin]

I just upgraded XTU to the latest 7.14.0.15 and it is no longer working. After clicking optimize now, I get a "Intel Speed Optimizer 2.0 not supported" message. XTU always worked well with my 13600KF prior to this update.

[Senkuchan]

Try the following:
• First, update your bios to the most recent version available.

• Next, uninstall xtu completely from your system. You can use this link: https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html to guide you through the process.

• Finally, install xtu using this link: https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu

[TurboTapin]

I updated my bios to latest version (1630 on TUF Gaming Z790-PLUS WIFI) and then uninstalled and reinstalled as per your instructions. No change. Error is still present. 

[Senkuchan]

Try loading the bios to defaults and make sure that all the cpu cores in bios are enabled.

[TurboTapin]

Bios defaulted out after latest bios upgrade (See above) and all cpu cores are enabled. Same issue. 

[Mike_Intel]

Hello TurboTapin,

Thank you for trying our initial recommendations.

For us to further investigate this issue, kindly help generate the SSU logs of your system.

Please download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TurboTapin]

SSU Log attached. Thanks. 

[Mike_Intel]

Hello TurboTapin,

Thank you for providing the SSU. We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello TurboTapin,

Thank you for waiting for our feedback.

We are still checking this issue and while doing that, we need to gather more details from you.

Please help provide the following details:

1. did you uninstall older version (7.14) and re-install 7.14 available?
2. Did you enable all P-cores in BIOS? otherwise ISO will continue to show as unsupported. please send photo or screenshot of this step.

If still the same after trying the above steps, please provide the XTU log. Kindly refer to the steps below:

1. Open Registry Editor 
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ].

If you have questions, please let us know. 

Best regards,

Michael L.

Intel Customer Support Technician

[TurboTapin]

Yes 7.14 was uninstalled and reinstalled as a troubleshooting step. All P and E cores are enabled and you see the confirmation of this in the SSU log I've already sent. As mentioned, the only thing that changed between it working and not, was the update to 7.14. Please supply a link to the installation files of an older release if you would like further confirmation.

XtuCore is attached. Thanks. 

[Mike_Intel]

Hello TurboTapin,

Thank you for providing the logs. We will do further checking on this matter and post the response on this thread once it is available.

Thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello TurboTapin,

Thank you for waiting for our update so please check the details below.

After reviewing the log files, it is possible that you had some kind of network failure when accessing the updated xml that fixed the issue. Perhaps you have a proxy or firewall that is blocking it. Please check the direct Update xml file available in C:\ProgramData\Intel\Intel Extreme Tuning Utility. If the xml is not showing listed ISO values for 13600K and 13600KF (see attached at the bottom), then you still have the old xml, which explains the unsupported ISO. Kindly update this manually by:

1. Deleting the old Update file in C:\ProgramData\Intel\Intel Extreme Tuning Utility
2. Inserting the new Update xml file (attached)
3. Reboot the system

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TurboTapin]

I did not have an Update.xml file in  C:\ProgramData\Intel\Intel Extreme Tuning Utility. After adding the one you attached and rebooting, XTU is now functional again.

Thanks again, 

[Mike_Intel]

Hello TurboTapin,

Thank you for the update and we are glad that we were able to help you.

I need to close this inquiry now. If you need further assistance, please post a new question as this thread will no longer be monitored. 

Best regards,

Michael L.

Intel Customer Support Technician