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idata
Community Manager
1,463 Views

Strange single line diagonally across my screen while gaming. and artifacts while playing youtube videos

-Strange single line diagonally across my screen while gaming,artifacts while playing youtube videos,freezing in visual studio ,it happens only with the integrated intel HD 630 GPU,with gtx i have no problems at all

-it is a stock y520 lenovo laptop bought 2 months ago,no undervolt,no overclock

specs :

os:windows 10

browser:chrome

i5 7300hq

nvidia gtx 1050 4gb

1tb hdd

8gb ddr4 ramaxel.

what is the solution for this?

drivers are up to date

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8 Replies
idata
Community Manager
118 Views

Hello, i57300hq.

 

 

Thank you very much for contacting the Intel® Communities Team.

 

 

I would like to know where did you find the graphics drivers for the Intel® HD Graphics 630? Was it from the https://downloadcenter.intel.com/ Intel® Download Center or from thehttps://support.lenovo.com/us/en/ Lenovo™ page?

 

Additionally, which method are you using to change from one GPU to another?

 

 

I will appreciate if you can attach to this thread an https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

If you can attach an image with the error you are getting that will help a lot as well.

 

 

 

Antony S.
idata
Community Manager
118 Views

artifacts

idata
Community Manager
118 Views

data

idata
Community Manager
118 Views

and yes graphics drivers were from intel those from lenovo are messed up

idata
Community Manager
118 Views

in mozilla where gtx is set as default i have no problems

idata
Community Manager
118 Views

do i have to "bake" the 630GPU like i saw on youtube or RMA?

idata
Community Manager
118 Views

Thank you very much for all the information provided i57300hq.

 

 

I can see that the Intel® HD Graphics drivers installed are the 4836 version, the latest version available is the 4944. Please download this version by clicking https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip here and, in order to complete the installation please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

 

Antony S.
idata
Community Manager
118 Views

Hello, i57300hq.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
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