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System Shutdown and Blue Screen

Noctis
Beginner
731 Views

 Hello, when I turn on my msi gt72s 6qe dominator pro g device, I get a blue screen error and the system shuts down. Could it be the chipset? The same error occurs on the black lines. Blue screen errors i get: kernel data inpage error, system service exception error

device.png

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JosueO_Intel
Moderator
702 Views

Hello Noctis,


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was the system working before?
  2. When did the issue start happening?
  3. Did you perform any changes to the system before the issue started happening? 
  4. Does the issue only occur when booting the system?
  5. Have you reported this issue with MSI?



Regards, 

Josue O.  

Intel Customer Support Technician


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JosueO_Intel
Moderator
682 Views

Hello Noctis,


Were you able to check the previous post?  


Let us know if you still need assistance. 

 


Best regards, 

 

Josue O.  

Intel Customer Support Technician


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JosueO_Intel
Moderator
663 Views

Hello Noctis,



We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 



Best regards,  


Josue O. 

Intel Customer Support Technician


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