The assistant controller and technical support launches this error, the file is corrupted or illegible.

sasda2 · ‎12-13-2018

I add the log:

[243C:10A0][2018-12-12T23:48:17]i001: Burn v3.11.1.2318, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Windows\Temp\{799E5F33-CC78-4088-AD2D-A8E2F1A264A9}\.cr\Intel Driver and Support Assistant Installer.exe

[243C:10A0][2018-12-12T23:48:17]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

[243C:10A0][2018-12-12T23:48:17]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

[243C:10A0][2018-12-12T23:48:17]i009: Command Line: '"-burn.clean.room=C:\Users\Enderson\Downloads\Intel Driver and Support Assistant Installer.exe" -burn.filehandle.attached=184 -burn.filehandle.self=192'

[243C:10A0][2018-12-12T23:48:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Enderson\Downloads\Intel Driver and Support Assistant Installer.exe'

[243C:10A0][2018-12-12T23:48:17]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Enderson\Downloads\'

[243C:10A0][2018-12-12T23:48:18]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818.log'

[243C:10A0][2018-12-12T23:48:18]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

[243C:10A0][2018-12-12T23:48:18]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

[243C:03FC][2018-12-12T23:48:18]i000: Setting numeric variable 'WixStdBALanguageId' to value 1034

[243C:03FC][2018-12-12T23:48:18]i000: Setting version variable 'WixBundleFileVersion' to value '3.6.1.4'

[243C:10A0][2018-12-12T23:48:18]i100: Detect begin, 4 packages

[243C:10A0][2018-12-12T23:48:18]i000: Setting string variable 'NETFRAMEWORK45' to value '461814'

[243C:10A0][2018-12-12T23:48:18]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[243C:10A0][2018-12-12T23:48:18]i101: Detected package: NetFx45Web, state: Present, cached: None

[243C:10A0][2018-12-12T23:48:18]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

[243C:10A0][2018-12-12T23:48:18]i101: Detected package: DCAInstaller, state: Absent, cached: None

[243C:10A0][2018-12-12T23:48:18]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

[243C:10A0][2018-12-12T23:48:18]i199: Detect complete, result: 0x0

[243C:03FC][2018-12-12T23:48:22]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[243C:10A0][2018-12-12T23:48:22]i200: Plan begin, 4 packages, action: Install

[243C:10A0][2018-12-12T23:48:22]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[243C:10A0][2018-12-12T23:48:22]i052: Condition 'VersionNT64' evaluates to true.

[243C:10A0][2018-12-12T23:48:22]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818_000_IPIPInstallerX64_rollback.log'

[243C:10A0][2018-12-12T23:48:22]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818_000_IPIPInstallerX64.log'

[243C:10A0][2018-12-12T23:48:22]i052: Condition 'VersionNT64' evaluates to true.

[243C:10A0][2018-12-12T23:48:22]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818_001_DCAInstaller.log'

[243C:10A0][2018-12-12T23:48:22]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818_002_DriverUpdateUtilityInstaller_rollback.log'

[243C:10A0][2018-12-12T23:48:22]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\Enderson\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20181212234818_002_DriverUpdateUtilityInstaller.log'

[243C:10A0][2018-12-12T23:48:22]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[243C:10A0][2018-12-12T23:48:22]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[243C:10A0][2018-12-12T23:48:22]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register

[243C:10A0][2018-12-12T23:48:22]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[243C:10A0][2018-12-12T23:48:22]i299: Plan complete, result: 0x0

[243C:10A0][2018-12-12T23:48:22]i300: Apply begin

[243C:10A0][2018-12-12T23:48:22]i010: Launching elevated engine process.

[243C:10A0][2018-12-12T23:48:23]i011: Launched elevated engine process.

[243C:10A0][2018-12-12T23:48:23]i012: Connected to elevated engine.

[14C4:1B40][2018-12-12T23:48:23]i358: Pausing automatic updates.

[14C4:1B40][2018-12-12T23:48:23]i359: Paused automatic updates.

[14C4:1B40][2018-12-12T23:48:23]i360: Creating a system restore point.

[14C4:1B40][2018-12-12T23:49:01]i361: Created a system restore point.

[14C4:1B40][2018-12-12T23:49:01]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{11a94529-f846-4bc2-bf32-98c3fc2147e2}, options: 0x7, disable resume: No

[14C4:1B40][2018-12-12T23:49:01]i000: Caching bundle from: 'C:\Windows\Temp\{A973F8D4-A8E6-45CA-BEFD-66908C2056D9}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{11a94529-f846-4bc2-bf32-98c3fc2147e2}\Intel Driver and Support Assistant Installer.exe'

[14C4:1B40][2018-12-12T23:49:05]i320: Registering bundle dependency provider: {11a94529-f846-4bc2-bf32-98c3fc2147e2}, version: 3.6.1.4

[14C4:1B40][2018-12-12T23:49:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{11a94529-f846-4bc2-bf32-98c3fc2147e2}, resume: Active, restart initiated: No, disable resume: No

[243C:26B8][2018-12-12T23:49:05]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Enderson\Downloads\Intel Driver and Support Assistant Installer.exe

[243C:26B8][2018-12-12T23:49:05]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Enderson\Downloads\'

[243C:1B70][2018-12-12T23:49:05]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0

[243C:26B8][2018-12-12T23:49:05]e000: Error 0x80070570: Failed to begin and wait for operation.

[243C:26B8][2018-12-12T23:49:05]e000: Error 0x80070570: Failed to extract payload: a2 from container: WixAttachedContainer

[243C:26B8][2018-12-12T23:49:05]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp\{A973F8D4-A8E6-45CA-BEFD-66908C2056D9}\0404EAB2951E3D3C5B2454E9E18ACC29D7E5D2F2, error: 0x80070570.

[243C:10A0][2018-12-12T23:49:05]e000: Error 0x80070570: Failed while caching, aborting execution.

[14C4:1B40][2018-12-12T23:49:05]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{11a94529-f846-4bc2-bf32-98c3fc2147e2}, resume: None, restart: None, disable resume: No

[14C4:1B40][2018-12-12T23:49:05]i330: Removed bundle dependency provider: {11a94529-f846-4bc2-bf32-98c3fc2147e2}

[14C4:1B40][2018-12-12T23:49:05]i352: Removing cached bundle: {11a94529-f846-4bc2-bf32-98c3fc2147e2}, from path: C:\ProgramData\Package Cache\{11a94529-f846-4bc2-bf32-98c3fc2147e2}\

[14C4:1B40][2018-12-12T23:49:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{11a94529-f846-4bc2-bf32-98c3fc2147e2}, resume: None, restart initiated: No, disable resume: No

[243C:10A0][2018-12-12T23:49:06]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart: No

Wanner_G_Intel · ‎12-13-2018

Hello sasda2, Thank you for joining this Intel Community. Are you having issues scanning your system for the latest drivers available? Please run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

sasda2 · ‎12-13-2018

Hello, thank you very much for responding, actually I want to update my driver to manage the hardware acceleration, the product file of the program, is as follows PART1:

Scanned Hardware

Computer:

BaseBoard Manufacturer:"ASRock" BIOS Mode:"Legacy" BIOS Version/Date:"American Megatrends Inc. P1.80 , 10/20/2010" CD or DVD:"HL-DT-ST DVDRAM GH22NS90 ATA Device"

Embedded Controller Version:"255.255" Platform Role:"Desktop" Processor:"Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz , GenuineIntel" Secure Boot State:"Not Available"

SMBIOS Version:"2.6"

Sound Card:"Dispositivo de High Definition Audio"

Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

Sound Card:"Digital Power Station"

Sound Card:"Dispositivo de High Definition Audio"

System Manufacturer:"To Be Filled By O.E.M."

System Model:"To Be Filled By O.E.M."

System SKU:"To Be Filled By O.E.M."

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.3.27.0"

- "Intel(R) HD Graphics"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,71 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"16"

- "Caption":"Intel(R) HD Graphics"

Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"

CoInstallers:"nvdispgenco6434201.dll,NvGenericCoInstall,nvdispco6434201.dll,NVDisplayCoInstall"

Color Table Entries:"65536"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"01/09/2012 08:00"

Driver Path:"C:\Windows\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"8.15.10.2622"

INF:"oem33.inf"

INF Section:"iILKD0"

Install Date:"Not Available"

Installed Drivers:"igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"65536"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_0042&SUBSYS_00421849&REV_18\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"75 Hz"

Refresh Rate - Minimum:"59 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics (Core i3)"

- "Memory"

Physical Memory (Available):"0,46 GB"

Physical Memory (Installed):"4 GB"

Physical Memory (Total):"3,68 GB"

- "BANK0"

Capacity:"2 GB"

Channel:"DIMM0"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Noninterleaved"

Manufacturer:"Manufacturer00"

Memory Type:"SDRAM"

Part Number:"ModulePartNumber00"

Serial Number:"SerNum00"

Status:"Not Available"

Type:"Synchronous"

- "BANK1"

Capacity:"2 GB"

Channel:"DIMM1"

Data Width:"64 bits"

Form Factor:"DIMM"

Interleave Position:"Noninterleaved"

Manufacturer:"Manufacturer01"

Memory Type:"SDRAM"

Part Number:"ModulePartNumber01"

Serial Number:"SerNum01"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"Default System BIOS, ACRSYS - 20101020"

Caption:"Placa base"

Chipset:"Not Available"

Date:"10/19/2010 08:00"

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"ASRock"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"H55M-LE"

Serial Number:"Not Available"

Status:"OK"

Version:"Not Available"

sasda2 · ‎12-13-2018

Hello, thank you very much for responding, actually I want to update my driver to manage the hardware acceleration, the product file of the program, is as follows.

Wanner_G_Intel · ‎12-14-2018

Hello sasda2, Thank you for your response. In this scenario, we recommend uninstalling the Intel® DSA and refer to your system manufacturer for validated drivers and support. If you would like to help Intel improve our tool, please let us know so that I can provide further troubleshooting steps. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Wanner_G_Intel · ‎12-18-2018

Hello sasda2, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Wanner_G_Intel · ‎12-21-2018

Hello sasda2, Are you still having issues with the Intel® DSA? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation