Thank you for posting on the Intel® communities.
Based on your post, it would be better if you open a support ticket with the Resource & Design Center Support Team, we have a specific line of support for this kind of issue and product. There you will receive the appropriate support on this and other concerns you may have related to this product.
Here you will find the links to get support:
Please keep in mind that this thread will no longer be monitored by Intel.
Intel Customer Support Technician