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Treiber & Support Assistent - Konnte nicht nach Updates

TheSeiko
Beginner
844 Views

Ich bekomme die Fehlermeldung, dass nicht nach Updates gesucht werden konnte. Jedoch keine Ursache angezeigt. Auch keinen Fehlercode. Unter weitere Informationen kommt eine Fehlerliste, in der jedoch die Meldung nicht vorhanden ist.

 

Hat jemand einen Vorschlag

- wie man die Ursache des Problems ermittelt

- wie man die Fehlermeldung los bekommt

 

Alternativ: Benötigt man den Assistenten, oder ist Windows Update ausreichen?

 

Vielen Dank

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TheSeiko
Beginner
571 Views

Thank you for your support. The problem was solved by a windows update. After installing the windows updates, there were no more error messages, which have been there for months.

View solution in original post

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5 Replies
BrusC_Intel
Employee
821 Views

Hello, TheSeiko.


Thank you for posting on the Intel Community Support forums.


Please keep in mind that community support is provided in English only, and I have used an internal translator tool to review your thread.


I will move your thread to the dedicated section for Intel Driver and Support Assistant, and one of my colleagues will contact you soon.


Best regards,


Bruce C.

Intel Customer Support Technician



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Alberto_R_Intel
Employee
771 Views

TheSeiko, Thank you for posting in the Intel® Communities Support.

 

Um Sie darüber zu informieren, bieten wir Support nur in englischer Sprache an und verwenden derzeit ein Übersetzungstool. Aus diesem Grund können wir die im Bild dargestellten Informationen nicht nachvollziehen.

 

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

 

In reference to your inquiry, the Intel® Driver Support Assistance is a tool that will help you with the driver updates but it is not an application that you need to necessarily install, you can always keep using the Windows* updates or the manual driver updates.

 

In order to try to fix possible problems with the Intel® DSA, please follow the troubleshooting steps provided in the following link:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

 

If the issue persists after that, then please provide the logs requested in the link below:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

 

And also please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
698 Views

Hello TheSeiko, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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TheSeiko
Beginner
572 Views

Thank you for your support. The problem was solved by a windows update. After installing the windows updates, there were no more error messages, which have been there for months.

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Andres_Intel
Employee
644 Views

Hello TheSeiko,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 


Best regards, 


Andres P.  

Intel Customer Support Technician


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