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11680 Discussions

Turbo Boost on Intel Core i7-3610QM processor does not work at all (29-12-2020)

Pavlos1
Novice
531 Views

Hi,
I am owner of Alienware M17xR4 (2012).
My C.P.U. is Intel Core i7-3610QM (2.3Ghz Base Speed - 3.3Ghz Turbo Speed).
Since 2015 until now 2020 my C.P.U. is working only at 2.3Ghz.
When I set from my B.I.O.S. Turbo Boost Mode: Enabled then my computer Crash in about 10-13 seconds when loading Windows 10.
When I set from my B.I.O.S. Turbo Boost Mode: Disabled then my computer Work but Slow.
I tried all kind of options, settings, installations.
I believe the problem is in hardware and i cant understand if it is C.P.U. problem or MotherBoard problem.
Who know,
How can i test this 2 parts?
I order a new C.P.U. but i will received in 1-2 months from now.
Is there anyone who has the same problem even with a different model C.P.U. ?

0 Kudos
10 Replies
AlHill
Super User
525 Views

Sounds like a dell bios problem to me.  I would contact Dell for support.

Doc (not an Intel employee or contractor)

Pavlos1
Novice
518 Views

I have already install the latest B.I.O.S update version A.15 since 2018.

There isnt any newer or better version today.

Also i try to communicate with Dell.
They asked me for my Service Code and and when i gave to them and they saw that has expired then they told me that they cant help me.

Warranty: 

Expired 16 AUG 2016.

Alienware M17XR4 System BIOS

This package contains the Dell system BIOS update.
 
BIOS is a firmware that is embedded on a small memory chip on the system board. It controls the keyboard, monitor, disk drives, and other devices.
 
This update addresses the Intel Security Advisory INTEL-SA-00115.
 
A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.

Fixes & Enhancements

- Updated CPU microcode to address security advisory Intel Security Advisory INTEL-SA-00115 (CVE-2018-3639 & CVE-2018-3640).

Version

Version A15, A15

Category

BIOS

Release date

10 Dec 2018

Last Updated

20 Jun 2020

Importance

Available formats

File Format:CPG BIOS Executable for Windows/DOS
File Name:M17xR4_A15.exe
Download Type:HTTP
File Size:4.46 MB
Format Description:
This file format consists of a BIOS executable file. The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.
To ensure the integrity of your download, please verify the checksum value.
MD5:
5883e725c8eb567150c0a745379ab9a1
SHA1:
2c90b36119595698f0acdfe4bedc540332d560d1
SHA-256:
ccc080cf01de031f884746dbbd8fb1742bc93af763f5e929f1f353e9d271ed6a



https://www.dell.com/support/home/en-ie/drivers/driversdetails?driverid=wy72t&oscode=w764&productcod...

AlHill
Super User
509 Views

A "new" bios can have errors.

There is nothing that can be done here.  Your processor is discontinued and not supported.

You can try replacing the processor with a used one, you can try replacing memory.

Other than that, there is nothing that can be done.

Doc (not an Intel employee or contractor)

Pavlos1
Novice
481 Views
I bought New Fans but Thermal Wasn't the Problem cause I had 50-55⁰C in CPU and 40-45⁰C in GPU.
I bought a new PSU and the power was the same Volts and same Amps stable.
I bought 3 Pair of RAMs Kingston, Corsair, G.Skill (2x8)=16GB, 1600Mhz.
I bought 2 New SSDs SAMSUNG 860 PRO (2x2TB)=4TB.
Now I am waiting to receive my New CPU and my New GPU.
For to test with New Parts.

AndrewG_Intel
Moderator
499 Views

Hello @Pavlos1

Thank you for posting on the Intel® communities.


Intel Turbo Boost Technology runs when the processor is working in the power, temperature, and specification limits of thermal design power (TDP). Good system integration and thermal design are crucial to get the benefits of Intel Turbo Boost Technology.


Regarding your concerns, you may run the Intel® Processor Diagnostic Tool to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.

Make sure you download the proper version of the tool (32 or 64 bit) depending upon the Windows® version running on your system.


Before running the tool we recommend loading BIOS defaults, then please disable Intel® Turbo Boost Technology in BIOS and run the test. Once the test is done, please enable Intel® Turbo Boost Technology in BIOS again and re-run the test to see if the problem persists.


Regarding how to test the functionality of the "other parts" (motherboard, BIOS, thermal solution), this is something out of our scope. We recommend checking your computer manual for troubleshooting suggestions. Sometimes, there is a section like "Maintenance and Service" and some systems include built-in functions to run customized tests for that particular system.

In this case, the best channel of support is the computer manufacturer (Dell* support) since they are the ones that handle all the technical details about the system, BIOS, and thermal solution. You may also try the Dell Community* to get help from other DELL™ users.


Also, we checked the Dell* website for this computer but we couldn't find drivers available for Windows® 10 so we are unable to recommend driver updates; however, you may double-check this with DELL* (or the DELL* Community).


Finally, Intel Turbo Boost Technology once enabled works automatically under operating system control. In this case, you may try a clean installation of the operating system (OS) to discard OS issues. If you are willing to try this, make sure to back up all your data and check before with the support team of your applications (e.g. licensing information, etc) and with Microsoft® Support* for proper guidance.


We hope this helps.


Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.


Pavlos1
Novice
479 Views
I have 4 SSDs with Clean Install of Windows 10 in different Version like Home, Pro.
The problem still exist.
Also I have done the Test with Intel Processor Diagnostic Tool and haven't find any problem as long the Turbo Mode is Disable.
When I enable it then Crash from the beginning.
I try to contact with Dell but haven't support me cause warranty has come to an end.
I had done a topic in Dell Forum but they are not answer.
Life is difficult.
No money to buy a New Alienware Area-51m R2.

Pavlos1
Novice
466 Views

Happy New Year 2021 !!!!
I sent you some Screenshots and some Results.
See if it help you.

Pavlos1_0-1609453242933.png

Pavlos1_1-1609453331095.png

Pavlos1_2-1609453736711.png

Pavlos1_3-1609453765346.png

 

 

 

Test Summary:

--- IPDT64 - Revision: 4.1.4.36
--- IPDT64 - Start Time: 01/Ιαν/2021 00:15:19

----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Pass.

IPDT64 Passed
--- IPDT64 - Revision: 4.1.4.36
--- IPDT64 - End Time: 01/Ιαν/2021 00:19:26

----------------------------------------------
PASS.

CPU1:


--- Genuine Intel Test ---
...
Version 1.0.16.64b.W
...

Expected -- GenuineIntel
Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---
...
Version 1.0.20.64b.W
...

IntelR CoreTM i7-3610QM CPU 2.30GHz

Brand String Module Success....

--- Cache Test ---
...
Version 1.0.16.64b.W
...

--- Reading Cache Size ---

- Detected L1 Data Cache Size -- 32
- Detected L1 Inst Cache Size -- 32
- Detected L2 Cache Size -- 256
- Detected L3 Cache Size -- 6144

Cache Module Success

--- MMXSSE Test ---
...
Version 1.0.22.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

Testing MMX
Dot Product computed using C code 506
Dot Product computed using MMX intrinsics 506
MMX Dot Product Computation Test Passed
Passed MMX Test

Testing SSE
Dot Product computed using C code 506
Dot Product computed using SSE intrinsics 506
SSE Dot Product Computation Test Passed
Passed SSE Test

Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test

Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test

Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test

Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test

Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test


MMXSSE Module Success

--- Integrated Memory Controller Test ---
...
Version 1.0.17.64b.W
...

--- Reading Memory Size ---

Detected Memory Size is -- 32.00GB


--- Subtest - Memory Size Test Passed ---


--- Integrated Memory Controller Stress Test ---

Memory to be allocated 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed ---


--- Integrated Memory Controller Test Passed ---
Parallel_PrimeNum_i7
Version - 1.0.0.9

Parsing Parallel_PrimeNum_i7.xml
Running Module Math_PrimeNum.exe -s 20 -resultName Math_PrimeNum_Parallel_PrimeNum_i7_1_Results.txt
Running Module VisParticle.exe -ps 1.0 -ws 700 -s 20 -resultName VisParticle_Parallel_PrimeNum_i7_1_Results.txt

--- Prime Number Generation Test ---
...
Version 1.0.20.64b.W
...

..DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported AVX

Ops Per Sec CycleRun Error Timesec

7343 1 0 3
11976.5 2 0 5
7393.333 3 0 8
12313 4 0 10
11786 5 0 12
7727 6 0 15
48609 9 0 16
53401 12 0 17
50169 15 0 18
52875 18 0 19
47644 21 0 20

Operation Per Second -- 47644
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

Module VisParticle.exe Completed - Pass

Result - Pass
Parallel_FP_i7
Version - 1.0.0.9

Parsing Parallel_FP_i7.xml
Running Module Math_FP.exe -s 20 -resultName Math_FP_Parallel_FP_i7_1_Results.txt
Running Module VisParticle.exe -ps 1.0 -ws 700 -s 20 -resultName VisParticle_Parallel_FP_i7_1_Results.txt

--- Floating Point Test ---
...
Version 1.0.19.64b.W
...

..DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported AVX
FMA3 not supported
MFLOPS CycleRun Error Timesec

1 20 0 1
55.4 1128 0 2
282.75 6783 0 3
307.8 12939 0 4
271.9 18377 0 5
326.5 24907 0 6
299.9 30905 0 7
395.45 38814 0 8
322.05 45255 0 9
367.85 52612 0 10
394.15 60495 0 11
341 67315 0 12
334 73995 0 13
302.75 80050 0 14
355.55 87161 0 15
402.75 95216 0 16
341.75 102051 0 17
393.45 109920 0 18
378.45 117489 0 19
386.7 125223 0 20

Million Floating Points per Second MFLOPS -- 386.7
Error -- 0

Floating Point Test Passed

Module Math_FP.exe Completed - Pass

Module VisParticle.exe Completed - Pass

Result - Pass
Parallel_Math_i7
Version - 1.0.0.9

Parsing Parallel_Math_i7.xml
Running Module Math_PrimeNum.exe -s 90 -resultName Math_PrimeNum_Parallel_Math_i7_1_Results.txt
Running Module FMA3.exe -s 90 -resultName FMA3_Parallel_Math_i7_1_Results.txt
Running Module AVX.exe -s 90 -resultName AVX_Parallel_Math_i7_1_Results.txt
Running Module Math_FP.exe -s 90 -resultName Math_FP_Parallel_Math_i7_1_Results.txt
Running Module VisParticle.exe -ps 1.0 -ws 700 -s 90 -resultName VisParticle_Parallel_Math_i7_1_Results.txt

--- FMA3 Test ---
...
Version 1.0.19.1.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..FMA3 is NOT supported by this CPU..
..FMA3 is supported by this Operating System..
FMA3 Test - Not Tested

FMA3 Module Success

Module FMA3.exe Completed - Pass

--- Prime Number Generation Test ---
...
Version 1.0.20.64b.W
...

..DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported AVX

Ops Per Sec CycleRun Error Timesec

3061 1 0 2
1868.333 2 0 5
1691.667 3 0 8
1578.667 4 0 11
1176.25 5 0 15
1177 6 0 19
1066.75 7 0 23
1244.25 8 0 27
1007.4 9 0 32
960.2 10 0 37
861.8 11 0 42
829.3333 12 0 48
791.1667 13 0 54
845.6 14 0 59
731.75 15 0 63
8014.333 16 0 66
5856.75 17 0 70
7060 18 0 73
6061 19 0 77
5818 20 0 81
8093.333 21 0 84
6346.25 22 0 88
36765 24 0 89
22390 25 0 90

Operation Per Second -- 22390
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

--- Floating Point Test ---
...
Version 1.0.19.64b.W
...

..DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported AVX
FMA3 not supported
MFLOPS CycleRun Error Timesec

0.05 1 0 1
0.05 2 0 2
0.15 5 0 3
0.1 7 0 4
0.15 10 0 5
0.15 13 0 6
0.15 16 0 7
0.15 19 0 8
0.2 23 0 9
0.15 26 0 10
0.1 28 0 11
0.15 31 0 12
0.15 34 0 13
0.2 38 0 14
0.1 40 0 15
0.15 43 0 16
0.15 46 0 17
0.2 50 0 18
0.15 53 0 19
0.15 56 0 20
0.15 59 0 21
0.15 62 0 22
0.2 66 0 23
0.1 68 0 24
0.2 72 0 25
0.15 75 0 26
0.15 78 0 27
0.15 81 0 28
0.15 84 0 29
0.15 87 0 30
0.15 90 0 31
0.2 94 0 32
0.15 97 0 33
0.15 100 0 34
0.2 104 0 35
0.15 107 0 36
0.15 110 0 37
0.15 113 0 38
0.15 116 0 39
0.1 118 0 40
0.25 123 0 41
0.15 126 0 42
0.15 129 0 43
0.1 131 0 44
0.1 133 0 45
0.1 135 0 46
0.2 139 0 47
0.15 142 0 48
0.15 145 0 49
0.15 148 0 50
0.15 151 0 51
0.15 154 0 52
0.2 158 0 53
0.1 160 0 54
0.2 164 0 55
0.1 166 0 56
0.15 169 0 57
0.15 172 0 58
0.2 176 0 59
0.15 179 0 60
0.15 182 0 61
0.15 185 0 62
0.15 188 0 63
0.15 191 0 64
0.15 194 0 65
0.15 197 0 66
0.15 200 0 67
0.15 203 0 68
0.15 206 0 69
0.15 209 0 70
0.15 212 0 71
0.15 215 0 72
0.15 218 0 73
0.15 221 0 74
0.15 224 0 75
0.15 227 0 76
0.15 230 0 77
0.15 233 0 78
0.15 236 0 79
0.2 240 0 80
0.1 242 0 81
0.2 246 0 82
0.2 250 0 83
0.15 253 0 84
0.15 256 0 85
0.1 258 0 86
0.2 262 0 87
0.2 266 0 88
0.25 271 0 89
0.4 279 0 90

Million Floating Points per Second MFLOPS -- 0.4
Error -- 0

Floating Point Test Passed

Module Math_FP.exe Completed - Pass

--- AVX Test ---
...
Version 2.0.22.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is NOT supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX

Testing Most Advanced AVX Feature - AVX....
AVX Test Result --- PASS

Testing AES
AES Test Result --- PASS

Testing PCLMULQDQ
PCLMULQDQ Test Result --- PASS


AVX Module Success

Module AVX.exe Completed - Pass

Module VisParticle.exe Completed - Pass

Result - Pass
Parallel_GPUStressW_i7
Version - 1.0.0.9

Parsing Parallel_GPUStressW_i7.xml
Running Module GPUStressW.exe -s 30 -resultName GPUStressW_Parallel_GPUStressW_i7_1_Results.txt
Running Module FMA3.exe -s 30 -resultName FMA3_Parallel_GPUStressW_i7_1_Results.txt
Running Module AVX.exe -s 30 -resultName AVX_Parallel_GPUStressW_i7_1_Results.txt

--- FMA3 Test ---
...
Version 1.0.19.1.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..FMA3 is NOT supported by this CPU..
..FMA3 is supported by this Operating System..
FMA3 Test - Not Tested

FMA3 Module Success

Module FMA3.exe Completed - Pass

...
Version 1.0.11.64b.W
...

IntelR CoreTM i7-3610QM CPU 2.30GHz

..Found Brand ID - i7

..Found Gen ID -3
... Exiting ...

..GPUStressW not supported on this product..

Module GPUStressW.exe Completed - Pass

--- AVX Test ---
...
Version 2.0.22.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is NOT supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX

Testing Most Advanced AVX Feature - AVX....
AVX Test Result --- PASS

Testing AES
AES Test Result --- PASS

Testing PCLMULQDQ
PCLMULQDQ Test Result --- PASS


AVX Module Success

Module AVX.exe Completed - Pass

Result - Pass

--- DGEMM Stress Test ---
...
Version 1.0.7.64b.W
...
..DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX

maxMatrixSize 640

minMatrixSize 384

Testing Most Advanced AVX Feature - AVX....
DGEMM AVX Test Result --- PASS


DGEMM Module Success

--- Frequency Check ---
...
Version 1.0.1.64b.W
...
..........
..Expected Frequency -- 2.30
..Measured frequency -- 2.29436
..

FrequencyCheck Passed....

 

 

 

AndrewG_Intel
Moderator
449 Views

Hello @Pavlos1

Thank you for your response and for all the information provided. Please allow us to take a look into the results and we will be posting back in the thread soon.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
440 Views

Hello @Pavlos1

Thank you for your patience in this matter.


After checking this further and hoping that the tests were performed in the order we recommended, since the results are showing that the tests are passed, at this point our recommendation is to try to contact Dell* through the different channels of support they have available, including DELL* community.

We understand that you have had some difficulties contacting them; however, the reason for this recommendation is that this seems to be an issue related to other components (e.g. motherboard, chipset, etc) or related to firmware/BIOS, etc, for which we don't have access to their technical details, meaning this, it would be out of our scope.


We understand that you are waiting for a new CPU. In the meanwhile, our recommendation is to keep working with DELL support or Dell* community and once you received the new CPU, you could try a CPU swap test if the issue still persists by that time.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
422 Views

Hello @Pavlos1

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician


Reply