USB 3.10 eXtensible Host Controller Not Working with Connected USB 3 SuperSpeed Device

[Big_D]

My laptop has a "USB 3.10 eXtensible Host Controller" (seen in System Information) and the specs from the manufacturer say the following about the USB ports on the sides of the laptop...

2 x USB Type-A SuperSpeed ports

1 x USB Type-C

My assumption then is that these align with the USB 3.1 Gen 1 specification.

The Problem - I have a peripheral device that is not getting recognized by my laptop. This device has the following host controller requirements.

- a USB 3 SuperSpeed (Type-A or Type-C port)
- IF-certified USB 3 SuperSpeed cable (Type-A to Type-C, or Type-C to Type-C)

When I connect and power on my peripheral device (Universal Audio audio interface), I get a warning, via the installed UA vendor software that reads...

"Universal Audio USB devices require SuperSpeed USB 3.0 to operate properly, but a USB 3.0 connection is not detected."

From my limited knowledge, the requirements on my laptop seem to have been met in terms of supporting the USB audio interface. I am not sure what the problem is and am looking for feedback.

Note - I have tried numerous cables and tried using the USB Type-A and Type-C ports, but the problem remains.

Thanks

[Big_D]

One more piece of information is the information about the USB Host Controller information...

Intel USB 3.10 eXtensible Host Controller PCI\VEN_8086&DEV_51ED&SUBSYS_8A20103C&REV_01\3&11583659&2&A0

[n_scott_pearson]

What color are the USB-A ports? If they're black, this means USB 2.
USB-C ports are definitely USB 3, so should work.
...S

[Big_D]

The USB-A ports have a brushed silver exterior which matches the color of the laptops exterior.

[n_scott_pearson]

No, no, no, Look at the plastic tab in the center of the USB-A connector itself. It will be black for USB2 and blue for USB3.

...S

[Big_D]

It looks black to me but has 'SS' next to it so it should be USB 3.x. Plus I found this article which indicates...

"Other Ways to Determine the Type of USB Port

Sometimes, color alone is not enough to determine the type of USB port. This is because certain manufacturers deviate from the conventions for USB port colors outlined above. In these cases, you can also look for other indicators of the USB port type."

A Simple Guide to USB Port Colors and Their Meanings 

Cheers

[n_scott_pearson]

Have you tried using the rig connected to another PC?

...S

[Big_D · Accepted solution]

Got a new cable and BAM!...it works.

Cheers