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The Intel Management Device is not working. There is an exclamation mark on it. It is updated. Windows 7 informs error 37. I have downloaded Intel Drive Update Utility but the desktop system does not allow to execute any drive downloaded. The most common log error is: Error 0x800713ec: Failed to execute EXE package. Error 0x800713ec: Failed to configure per-machine EXE package. The processador is Intel R Core TM i5 4460 CPU @ 3.20 GHZ from 16/11/2016 Version 11.6.0.1042.
Thanks!
O windows 7 dá erro 37 aparentemente pq o Intel Management Device não está funcionando (tem um ponto de esclamação), apesar de o sistema informar que está atualizado. O processador é o Intel R Core TM i5 4460 CPU @ 3.20 GHZ de 16/11/2016 Versão 11.6.0.1042. Quando tento executar o o computador não permite, assim como não permite que eu execute nenhum drive baixado. Por vezes informa que o arquivo está corrompido, outras vezes trava. Dentre as linhas do log de erro do Intel Drive Update Utility encontra-se repetidamente: Error 0x800713ec: Failed to execute EXE package. Error 0x800713ec: Failed to configure per-machine EXE package.
Obrigada!
Link Copied
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Elisasesana: Thank you very much for joining the Intel® Processors communities.
In order to better assist you we just need to confirm a few details from your system.
What is the model of the board you are using?
If this is a laptop, what is the model of the laptop?
The Intel® Driver Update Utility depending on the system you are using might not be that accurate in finding and installing the drivers. That is why we recommend to install the drivers manually and we need the information above to try to find the proper drivers for your system.
Any further questions, please let me know.
Regards,
Alberto R
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Thank you very much for your help.
The information given by Speccy is:
Operating System
Windows 7 Professional 64-bit
CPU
Intel Core i5 4460 @ 3.20GHz 32 °C
Tecnologia Haswell 22nm
RAM
8,00GB Dual-Channel DDR3 @ 798 Mhz (11-11-11-28)
Placa mãe (BOARD)
Login informatica IPMH81G2 (SOCKET 0) 28 °C
Gráficos
1970W (1366x768@60Hz)
1024MB ATI Radeon HD 5450 (XFX Pine Group) 48 °C
Storage
931GB Western Digital WDC WD10EZEX-00BN5A0 SCSI Disk Device (SATA) 27 °C
Drives óticos
TSSTcorp CDDVDW SH-224FB SCSI CdRom Device
Áudio
AMD High Definition Audio Device
Best,
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Sorry, more information provided about the motherboard:
Placa mãe
Fabricante Login informatica
Modelo IPMH81G2 (SOCKET 0)
Versão To be filled by O.E.M.
Vendedor do Chipset Intel
Modelo do Chipset Haswell
Revisão do Chipset 06
Vendedor da Southbridge Intel
Modelo da Southbridge H81
Revisão da Southbridge C2
Temperatura do sistema 28 °C
BIOS
Marca American Megatrends Inc.
Versão FA DB
Data 21/07/2015
Voltagem
CPU CORE 0,720 V
MEMORY CONTROLLER 2,028 V
+3.3V 2,052 V
+5V 3,407 V
-12V (6,912) V
-5V (6,000) V
+5V HIGH THRESHOLD 2,843 V
CMOS BATTERY 1,476 V
PCI Data
Slot PCI-E
Tipo de slot PCI-E
Uso do slot Em uso
Data lanes x16
Designação do slot J6B2
Characteristics 3.3V, Shared, PME
Número de slots 0
Slot PCI-E
Tipo de slot PCI-E
Uso do slot Em uso
Data lanes x1
Designação do slot J6B1
Characteristics 3.3V, Shared, PME
Número de slots 1
Slot PCI-E
Tipo de slot PCI-E
Uso do slot Em uso
Data lanes x8
Designação do slot J6D1
Characteristics 3.3V, Shared, PME
Número de slots 2
Slot PCI-E
Tipo de slot PCI-E
Uso do slot Em uso
Data lanes x16
Designação do slot J7B1
Characteristics 3.3V, Shared, PME
Número de slots 3
Slot PCI-E
Tipo de slot PCI-E
Uso do slot Em uso
Data lanes x1
Designação do slot J8B4
Characteristics 3.3V, Shared, PME
Número de slots 4
Slot PCI
Tipo de slot PCI
Uso do slot Em uso
Bus Width 32 bit
Designação do slot J8B3
Characteristics 3.3V, Shared, PME
Número de slots 5
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Elisasesana: Thank you very much for providing all that information.
In order to get the proper drivers for your system we recommend to install the drivers provided by the manufacturer, in this case Login informatica, please look for the management engine driver on the link below:
http://www.login.com.br/download.aspx http://www.login.com.br/download.aspx
A BIOS update will be a good thing to try as well, please get in contact with Login informatica directly to get the instructions of how to do it:
http://www.login.com.br/AtendimentoCliente.aspx http://www.login.com.br/AtendimentoCliente.aspx
Any questions, please let me know.
Regards
Alberto R
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