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Unable to overclock i5 9600k

DenisFerreira
Beginner
867 Views

Could you please help me to understand why the Intel Extreme Tuning Utility is blocking any change into Performance Core ratio since this processor is suposed to accept overclock configurations. As you can see in picture the buttons are disabled.

 

When I try "Optimize power and Current Limits" I got the following error:

DenisFerreira_0-1697066362411.png

Thanks and best regards.

 

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Alberto_R_Intel
Employee
844 Views

DenisFerreira, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


For this scenario, as you mentioned, we can confirm that your Intel® Core™ i5-9600K processor is fully compatible with the Intel® XTU tool, as you can confirm in the link below under the "Supported Product Listed" tab:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu


Still, it is important to mention that we always recommend to use the computer at stick configurations with the default BIOS settings. Altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. 


In order to rule out a possible hardware issue with the Intel® processor, please install and run the Intel® Procesor Diagnostic Tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool


Once you get the chance, please let us know the results of the test and also:

Is this a new computer?

Did you build it?

Were you able to overclock the processor on this specific machine before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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DeividA_Intel
Employee
790 Views

Hello DenisFerreira, 


I am following up to confirm if your issue related to Intel® Extreme Tuning Utility (Intel® XTU) persists. If so, do not hesitate to reply with the information requested.


Regards,  

Deivid A.  

Intel Customer Support Technician


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DeividA_Intel
Employee
758 Views

Hello DenisFerreira,  


I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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