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Unable to overclock using intel Extreme Tuning Utillity

Tristen_P
Beginner
5,949 Views

here are my relevant specs

CPU: i7 12700kf

GPU: RX 6700xt

RAM: 32GB

MOTHERBOARD: Asus Prime B760 plus D4

750W Evga Power Supply.

 

When I try to change the voltage for processor core iccmax, or try to enable intel overclocking thermal velocity boost, I get an "unknown error" and my setting does not change. Additionally, there are a lot of bars that are greyed out completely. For example, reference clock, core voltage mode, intel turbo boost tech, core voltage, avx2 ratio offset. 

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7 Replies
Andres_Intel
Employee
5,912 Views

Hello Tristen_P,

  

 

Thank you for posting on the Intel communities. I am sorry to hear that you are having overclocking issues with your Intel® Core™ i7-12700KF Processor and Intel® Extreme Tuning Utility (Intel® XTU), I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Tristen_P
Beginner
5,869 Views

Hello Andres P.,

Apologies for the slow response time, I've been busy with other responsibilities.  Anyways, I ran the software you instructed me to download. Here is the file linked below.

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Andres_Intel
Employee
5,841 Views

Hello Tristen_P,

 


Thank you for your response, all the information provided has been really helpful.


I will start with an investigation to provide you with further information as soon as possible.

  


Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,808 Views

Hello Tristen_P,

 


We have been working on the investigation, please follow the steps below and let me know the results:


  • Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.
  • Download and install the latest version of Intel® XTU.
  • Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.
  • Admin permission is required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.
  • If the issue persists, update Windows or try a fresh Windows installation.



Regards, 


Andres P. 

Intel Customer Support Technician 


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n1kobg
Novice
5,792 Views

Set those BIOS Options you want to OC with the software on Auto .  Intel ME have to be installed.
Also, some options can be greyed out because of the way you chose to OC.

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Andres_Intel
Employee
5,733 Views

Hello Tristen_P,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,695 Views

Hello Tristen_P,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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