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JLabr2
Novice
2,158 Views

Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

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I can't seem to get past the "1/0 Questions" survey after redeeming the master key. There seems to be a lot of people complaining here on the forums. I tried different browsers but they'll just say the limit has been reached. Any help would be great. Please advise. I already submitted a ticket.
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1 Solution
JLabr2
Novice
650 Views

Hello. Kindly close case as the issue is now resolved. Thank you so much!

View solution in original post

10 Replies
idata
Community Manager
650 Views

Hi Jeyan,

 

 

I understand you are tying to redeem game offer and you are getting some problems with the starter pack website. I apologize for the inconvenience.

 

 

There was a bug detected associated with a new functionality we had added to our redemption process. The fix was implemented on Sunday.

 

 

Can you please try the starterpack website again?

 

 

The redemption process should be working now. Please let me know if you see any further issues.

 

 

Regards,

 

Allan J.
JLabr2
Novice
650 Views

24 hours and I'm still experiencing the same issue. Now I can't redeem the game because it reached it's limit.

idata
Community Manager
650 Views

Hi Jeyan,

 

 

Thank you for feedback on this matter. Once again, I apologize for the inconvenience. We will update this thread as news become available.

 

 

Regards,

 

Allan J.

 

idata
Community Manager
650 Views

Hi Jeyan,

 

 

We continue researching this issue and we were wondering if you tried to clean Internet cache and browsing history.

 

If you are using Google Chrome, please see instructions below:

 

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

 

Please let me know your findings.

 

 

Regards,

 

Allan J.

 

 

 

JLabr2
Novice
650 Views

Master Key limit reached. So it's useless if I repeat that again.

idata
Community Manager
650 Views

Hi Jeyan,

I am sorry to hear this issue still happen after testing different browsers. I will forward this information to the appropriate team for further investigation.

Additionally, I just sent a private message, please check your Inbox.

Thank you for your patience.

Allan J.

JLabr2
Novice
650 Views

Requesting update on this issue, thank you.

idata
Community Manager
650 Views

Hi Jeyan,

 

 

Thank you for the information, I am still waiting for further instructions. I will let you know if I get any updates on this matter. Thank you for your patience.

 

 

Allan J.
JLabr2
Novice
650 Views

Still the same issue, I'm afraid. I already tried private browsing.

JLabr2
Novice
651 Views

Hello. Kindly close case as the issue is now resolved. Thank you so much!

View solution in original post

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