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Unable to start Intel Extreme Tuning Utility

MChinaGA
Beginner
5,294 Views

Description

When trying to open the Intel® Extreme Tuning Utility (Intel® XTU), the system shows an error:

Unable to start Intel® Extreme Tuning Utility because the drivers are not running. A reboot may be necessary if Intel Extreme Tuning Utility was just installed, otherwise download and install the latest version of Intel Extreme Tuning Utility from official website.

My PC

Motherboard: ASUS TUF B660M DDR4 WIFI

CPU: Intel Core 12600K

Storage: Samsung 970 EVO PLUS

RAM: Kingston DDR4 16G*2 3200

Events

Before, I was able to open Intel Extreme Tuning Utilities normally and tried to tune the CPU frequency to 4.7GHz using Auto Overclock.
I changed the CPU cooling from air cooling to 240 water cooling and removed and reinstalled the CPU from the CPU snapper, reapplied the silicone grease and spilled a bit on the capacitor on the green bezel of the front CPU, but I cleaned it up.
On reboot it prompted that I had a new CPU and needed to press F1 to get into Setup. i did not make any changes and got into the system.
I tried to open Intel Extreme Tuning Utilities, but it failed to open. I uninstalled it and manually cleaned all uninstall residue, then reinstalled and rebooted, but it still failed to open.

All other things of my PC are working well.

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3 Replies
Jean_Intel
Employee
5,265 Views

Hello MChinaGA,


Thank you for posting on the Intel️® communities.  


I understand that you are experiencing issues launching the Intel® XTU. You mentioned that you tried reinstalling the Intel® XTU. I want to confirm if you follow the uninstalling steps suggested in the following article: 

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html


If the issue persists after following the uninstallation steps, create a report using the Intel System Support Utility (Intel SSU)  

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 

• Click on the menu where it says: "Summary" to change it to "Detailed View." 

To save your scan: click on "Next"; then "Save."


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
5,253 Views

Hello MChinaGA,

 

I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
5,238 Views

Hello MChinaGA,


I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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