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Unable to start XTU because the drivers are not present (i7-6850k)

Jurgen00000
Novice
23,353 Views

After updating from XTU 7.0.1.4 to 7.5.3.3, I'm getting the following message when trying to start it:

"Unable to start Intel Extreme Tuning Utility because the drivers are not present. Install the latest version Intel Extreme Utility from https://www.intel.com"

 

I've already tried these steps, but they don't fix the issue:

https://www.intel.com/content/www/us/en/support/articles/000056562/processors/processor-utilities-and-programs.html

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

 

Thanks.

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Jurgen00000
Novice
23,306 Views

I've installed older versions and found the following:

-Version 7.4.1.3 works.

-Version 7.5.2.3 doesn't work, shows the same error.

AndrewG_Intel
Employee
23,282 Views

Hello @Jurgen00000

Thank you for posting on the Intel® communities and for this report.

Please allow us to review this further and we will be posting back in the thread as soon as more details are available regarding this behavior.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
23,264 Views

Hello Jurgen00000


In regards to this behavior, we would like to inform you our team is working on a fix for this issue and this should be implemented in the newer versions of Intel® Extreme Tuning Utility (Intel® XTU) (e.g. XTU 7.6.x.x).

We don't have an ETA for the exact release date nor the exact version so we recommend visiting Intel Downloadcenter and keep checking for the latest version of Intel XTU available.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
23,196 Views

Hello Jurgen00000

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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