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Updating UHD Graphic driver

Omar3
Beginner
536 Views

Hello! 

I use Hp all in one PC and I got from Intel Graphic command center that there is an update for my driver and its Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen version 31.0.101.2115 and a saw a message at the driver and support page says (Resizable BAR feature, which is required for optimal performance with Intel® Arc™ A-Series Graphics, is currently unavailable on this system.) I saw and I didn't care about I download it and then I got windows update and it downgraded me to the older version of the driver so do I not update from Intel page, or do I not update the windows update that downgrades me. 

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Alberto_R_Intel
Employee
484 Views

Omar3, Thank you for posting in the Intel® Communities Support.

 

For us to be able to properly assist you with this matter, we just wanted to confirm:

What is the specific model of the Hp all in one PC?

Is there any graphics problem with your system?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
444 Views

Hello Omar3, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
418 Views

Hello Omar3, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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