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Updating my drivers, ruined my laptop, please help

glaive
Beginner
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I just updated my Intel drivers, using Intel Arc, and Intel driver support assistant to update some drivers, so I updated them and then restarted my laptop, to have them work. but when I opened my laptop, I noticed my Windows file explorer does not open, extremely very slow, and unresponsive. Also, i can't even use any of the Windows buttons, to raise and lower the volume. what happened, before i updated, it was perfectly normal, fast, working, and did not make my windows slow. is there a way to go back to see if it's not Intel's fault? because it was not like this before i updated, also one of my drives is having fatal errors now, which it wasn't having before

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1 Solution
DeividA_Intel
Employee
807 Views

Hello glaive,  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.


In this case, my recommendation is to check with your laptop manufacturer and install all the drivers from their website. Bear in mind that Intel drivers are generic and the ones from your laptop manufacturer are customized for your device.


If the issue persists with these new drivers, the manufacturer of your laptop can help you with a replacement if needed.


If you have any questions, just let me know.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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3 Replies
DeividA_Intel
Employee
808 Views

Hello glaive,  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.


In this case, my recommendation is to check with your laptop manufacturer and install all the drivers from their website. Bear in mind that Intel drivers are generic and the ones from your laptop manufacturer are customized for your device.


If the issue persists with these new drivers, the manufacturer of your laptop can help you with a replacement if needed.


If you have any questions, just let me know.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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IsaacQ_Intel
Employee
761 Views

Hello glaive,

 

We hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
734 Views

Hello glaive,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


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