Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12147 Discussions

Upgraded CPU shutting down

Jayjaylang
Beginner
320 Views

I upgraded my i5-8500 to an i9-9900 which have same TDP of 65w.  However the i9 processor keeps shutting down when starting to do more intense processing.  I have eliminated main power supply as potential issue because when reverting back to the i5 there is no problem in running the Intel Diagnostic programme but i9 shuts down half way through the test.  I’m wondering if there is a Bios setting I can adjust.  I am also using a fanless system.  Thanks in advance, Jay.

0 Kudos
7 Replies
AlHill
Super User
312 Views

What is the model number of the motherboard?

Doc (not an Intel employee or contractor)

Jayjaylang
Beginner
307 Views

Asus H310T R2.  Latest Bios installed.  Thanks.

AlHill
Super User
302 Views

Regarding any bios setting, you will have to ask asus, as it is their bios.

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
294 Views

The system could be powering off because of overheating or because of power draw (though this usually results in throttling, not power off). There may be related parameters in the BIOS but we cannot ascertain that. First step should be to run software that monitors temperatures and see if the processor is overheating. I recommend AIDA64, since this has support for monitoring temperatures while running a built-in stress test. This is not a free app, but it does allow you to test it for a trial period without purchase.

...S

David_G_Intel
Moderator
267 Views

Hello Jayjaylang


Were you able to check the previous posts?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


Jayjaylang
Beginner
263 Views
In order to avoid shutdown I have to reduce maximum processor state to 99% in control panel>power settings. By throttling the cpu there is less of a benefit to upgrading so will be returning the CPU. It’s a shame intel specs do not seem to indicate a power-draw difference and mobo website states the cpu as approved/tested. Thanks for all replies. Best regards.
David_G_Intel
Moderator
243 Views

Hello Jayjaylang


Thank you for your response, we will close the thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G.   

Intel Customer Support Technician  



Reply