Very HIGH CPU Usage while playing games

[HasnainKhan]

Hey everyone

I have a HP Victus 15

Core i5 13420h

RTX 3050 6gb

Samsung 16gb Ram

Western digital 512 SSD

The problem I'm facing now a days is that as soon as i run any game my CPU utilization jumps up to 100pc which also bottlenecks my gpu. before even if i played the most demanding game my CPU used to be at 20-40% at max. My CPU and GPU temps are around 60-70 degrees. The laptop just got out of warranty like 15 days ago and i have started experiencing bad things.

Things I have done:

Update my BIOS.

Installed Clean windows.

Installed new RAM.

Updated all my drivers .

Made tweaks in Nvidia Control Panel.

Applied new Thermal paste.

[JeanetteC_Intel]

Hello HasnainKhan,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies.

1) What game(s) are experiencing high CPU usage?

2) What changes has been made before getting this issue (since you mentioned your system works fine even with most demanding games)?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello HasnainKhan,

I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[ACarmona_Intel]

Hello HasnainKhan,

I am checking in with you to see if you already have the information that we requested in order for us to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello HasnainKhan,

I hope you are doing well.

Since we have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician