WHEA_UNCORRECTABLE_ERROR on i5-13500, Win11

AndyWoo · ‎01-20-2024

So my computer (HP Victus 16) keeps having this problem mentioned above. I have blue screen quite often. It never happens when I'm working on something, but weirdly, when I do simple stuff, like clicking "turn off" button, or close the internet browser, blue screen appears.

I already have done most of the test, like shkdsk, HP Diagnostic program, also memory test, Intel Processor Diagnostic Tool. All of them said I have no problem.

Also I have re-installed the window as well but still same.

here I attach the log. Thank you!

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffe683a5c6b028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1093

    Key  : Analysis.Elapsed.mSec
    Value: 13799

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 2

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 92

    Key  : Analysis.Init.Elapsed.mSec
    Value: 12664

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 97

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x124_4_GenuineIntel_PCIEXPRESS_UNSUPPORTED_REQUEST_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {b18ac8da-121f-91e6-9956-cf4674a1bbda}


BUGCHECK_CODE:  124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffe683a5c6b028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  012124-14421-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXSCM: 1 (!blackboxscm)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff804`7c427c48 fffff804`75efed2b     : 00000000`00000124 00000000`00000004 ffffe683`a5c6b028 00000000`00000000 : nt!KeBugCheckEx
fffff804`7c427c50 fffff804`74fa10c0     : ffffe683`a5c6b028 fffff804`7c427d59 ffffe683`a5c6b028 ffffe683`a5c329c0 : nt!HalBugCheckSystem+0xeb
fffff804`7c427c90 fffff804`7600e346     : ffffe683`a5c6b028 fffff804`7c427d59 ffffe683`a5c6b028 ffffe683`a5c32960 : PSHED!PshedBugCheckSystem+0x10
fffff804`7c427cc0 fffff804`7600e735     : 00000000`00000000 00000000`00000000 ffffe683`a5c6b028 ffffe683`a5c0a1d4 : nt!WheaRecoveryBugCheck+0x56
fffff804`7c427cf0 fffff804`7aa6ecb5     : ffffe683`a5c0a1d4 ffffe683`a5c0a1d4 00000000`00000000 00000000`00000500 : nt!WheaReportHwError+0x3d5
fffff804`7c427dc0 fffff804`7aa69251     : 00000000`00000130 ffffe683`a5c32150 00000000`00000000 ffffe683`a5c30190 : pci!PciRpRcecHandleAerInterrupt+0x2e9
fffff804`7c427e20 fffff804`7aa699c6     : ffff8281`7833fc00 fffff804`7c427ed0 ffff8281`7833fd30 fffff804`7c427fb0 : pci!ExpressRootPortAerInterruptRoutine+0xa1
fffff804`7c427e90 fffff804`7aa69a89     : ffff8281`7833fc80 fffff804`75e88d8d 00000000`00000000 fffff804`7c418a00 : pci!ExpressRootPortInterruptRoutine+0x46
fffff804`7c427ef0 fffff804`75d3fa01     : ffffe683`a24f1040 ffffe683`b3278080 00000000`0000073c fffff804`7c418a70 : pci!ExpressRootPortMessageRoutine+0x9
fffff804`7c427f20 fffff804`75d24bfd     : ffffe683`b3278080 fffff804`75cb8bcc fffff804`71cf1180 ffff8281`7833fc80 : nt!KiInterruptMessageDispatch+0x11
fffff804`7c427f50 fffff804`75e18a3f     : fffff804`7c418a70 ffff8281`7833fc80 ffffe683`b3278080 fffff804`75e200b0 : nt!KiCallInterruptServiceRoutine+0x16d
fffff804`7c427f90 fffff804`75e18d07     : 00000006`179ce976 ffffe683`00000000 00000006`17851d42 00000000`00000000 : nt!KiInterruptSubDispatch+0x11f
fffff804`7c4189f0 fffff804`75e1b9ea     : 00000000`00000000 fffff804`71982340 fffff804`7674d700 ffffe683`b55d2080 : nt!KiInterruptDispatch+0x37
fffff804`7c418b80 00000000`00000000     : fffff804`7c419000 fffff804`7c412000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_4_GenuineIntel_PCIEXPRESS_UNSUPPORTED_REQUEST_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b18ac8da-121f-91e6-9956-cf4674a1bbda}

Followup:     MachineOwner
---------

Catulpos_Intel · ‎01-24-2024

Hello AndyWoo,

Thank you for posting in Intel Communities and I am sorry to hear that you experienced such issues with your laptop unit, rest assured that we will do our best to assist you.

Please be informed that the blue screen error “WHEA_UNCORRECTABLE_ERROR” you received means that a hardware issue has occurred on your computer. Issues could be related to such things as hard drives, processor, power supply, bad or corrupted memory (DRAM). It also could be that the device drivers are outdated or corrupted. Another reason could be voltage changes.

Before we proceed, please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Hence for us to effectively assist you and provide you with a recommendation that best suits the situation, please provide the SSU logs so we could have a thorough check on your system. You can check this article, How to get the Intel® System Support Utility Logs on Windows*, for your complete reference and attach the txt file here.

Thanks, and have a nice day!

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Catulpos_Intel · ‎01-31-2024

Hello AndyWoo,

I just want to check if you were able to view the recent post and please let us know if you require further assistance.

Thanks, and have a nice day!

Best regards,

JCatulpos

Intel Customer Support Technician

AndyWoo · ‎01-31-2024

Thanks for your reply. I tried most of the methods that are mentioned in the community, but didn’t work out. So I decided to bring my laptop to the manufacturer’s service centre. Thanks for your kind comment!

Best regards,
AndyWoo

Catulpos_Intel · ‎01-31-2024

Hello AndyWoo,

Thanks for sharing us an update regarding your current situation. Since your device is now currently at your local service center, we will now go ahead and close this thread. If you need further assistance, please post a new one since this will no longer be monitored.

Have a great day ahead!

Best regards,

JCatulpos

Intel Customer Support Technician