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WHEA_UNCORRECTABLE_ERROR on i7-13700K

RyanC_
Novice
2,420 Views

Hi,

I've started running into this error consistently and I'm getting a unidentifiable BSoD that isn't generating a mini dump. I went into the kernal for a bugcheck and it seems it's a hardware error, but I can't figure out what is the hardware error.

***
*
Bugcheck Analysis *
*
***

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffff9902a1cf8150, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1562

Key : Analysis.Elapsed.mSec
Value: 1559

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 217

Key : Analysis.Init.Elapsed.mSec
Value: 18436

Key : Analysis.Memory.CommitPeak.Mb
Value: 81

Key : Bugcheck.Code.LegacyAPI
Value: 0x124

Key : Dump.Attributes.AsUlong
Value: 18

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Failure.Bucket
Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

Key : Failure.Hash
Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

BUGCHECK_CODE: 124

BUGCHECK_P1: 7

BUGCHECK_P2: ffff9902a1cf8150

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB: WHEA-20230915-0951.dmp

DUMP_FILE_ATTRIBUTES: 0x18
Kernel Generated Triage Dump
Live Generated Dump

PROCESS_NAME: smss.exe

STACK_TEXT:
fffff68110f020d0 fffff8000e9617cf : ffff9902a1cf8130 0000000000000000 ffff9902a1cf8150 0000000000000022 : nt!LkmdTelCreateReport+0x139
fffff68110f02610 fffff8000e9616c6 : ffff9902a1cf8130 fffff80000000000 0000002400000000 00000024097ff640 : nt!WheapReportLiveDump+0x7b
fffff68110f02650 fffff8000e7d1ee1 : 0000000000000001 fffff68110f02ac0 00000024097ff640 00000000000002d4 : nt!WheapReportDeferredLiveDumps+0x7a
fffff68110f02680 fffff8000e682207 : 0000000000000000 0000000000000019 0000000000000103 0000000000000000 : nt!WheaCrashDumpInitializationComplete+0x59
fffff68110f026b0 fffff8000e4105f5 : 0000000000000100 ffff9902abf36080 fffff68110f02ac0 ffff990200000001 : nt!NtSetSystemInformation+0x1f7
fffff68110f02a40 00007ff9568503c4 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x25
00000024097ff5e8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ff9`568503c4


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup: MachineOwner

I ran an Intel Processor Diagnostic Tool test, my system isn't overclocked:

--- IPDT64 - Revision: 4.1.8.40
--- IPDT64 - Start Time: 9/15/2023 12:24:55 PM

CPU1
Genuine Intel CPU Test
Module Version: 1.0.25.64b.W
Start Time: Fri Sep 15 12:24:55 2023
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Fri Sep 15 12:24:55 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.27.64b.W
Start Time: Fri Sep 15 12:24:56 2023
Test Result - PASS
Expected: Intel(R) Core(TM)
Detected: 13th Gen Intel(R) Core(TM) i7-13700K
Intel(R) Core(TM) processor detected..!!..
End Time: Fri Sep 15 12:24:56 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.23.64b.W
Start Time: Fri Sep 15 12:24:56 2023
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 48
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 2048
- Detected L3 Cache Size --> 30720

Cache Size Test Passed!!!

End Time: Fri Sep 15 12:24:56 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.29.64b.W
Start Time: Fri Sep 15 12:24:56 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Fri Sep 15 12:24:56 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.25.64b.W
Start Time: Fri Sep 15 12:24:56 2023
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 64.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 bytes
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Test Passed!!!
End Time: Fri Sep 15 12:24:56 2023
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum Test
Module Version: 1.0.0.12
Start Time: 9/15/2023 12:24:56 PM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass


Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Fri Sep 15 12:24:56 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 3052623
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Fri Sep 15 12:25:41 2023
Total Time: in seconds: 45

Parallel_PrimeNum
End Time: 9/15/2023 12:25:41 PM
--------------------------------------------------------------------
CPU1
Parallel_FP Test
Module Version: 1.0.0.12
Start Time: 9/15/2023 12:25:41 PM
Test Result - PASS

Module AVX.exe Completed - Pass
Module Math_FP.exe Completed - Pass


AVX Test
Module Version: 2.0.30.64b.W
Start Time: Fri Sep 15 12:25:41 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Fri Sep 15 12:26:26 2023
Total Time: in seconds: 45


Floating Point Test
Module Version: 1.0.27.64b.W
Start Time: Fri Sep 15 12:25:41 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 25.285
Error: 0
--- Floating Point Test Passed!!!---
End Time: Fri Sep 15 12:26:26 2023
Total Time: in seconds: 45

Parallel_FP
End Time: 9/15/2023 12:26:26 PM
--------------------------------------------------------------------
CPU1
Parallel_Math Test
Module Version: 1.0.0.12
Start Time: 9/15/2023 12:26:26 PM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass
Module FMA3.exe Completed - Pass


Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Fri Sep 15 12:26:26 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 2661200
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Fri Sep 15 12:27:11 2023
Total Time: in seconds: 45


FMA3 Test
Module Version: 1.0.28.64b.W
Start Time: Fri Sep 15 12:26:26 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Fri Sep 15 12:27:11 2023
Total Time: in seconds: 45

Parallel_Math
End Time: 9/15/2023 12:27:11 PM
--------------------------------------------------------------------
CPU1
Parallel_GPUStressW Test
Module Version: 1.0.0.12
Start Time: 9/15/2023 12:27:11 PM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass
Module Math_FP.exe Completed - Pass


Prime Number Generation Test
Module Version: 1.0.28.64b.W
Start Time: Fri Sep 15 12:27:11 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 2739471
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Fri Sep 15 12:27:41 2023
Total Time: in seconds: 30


Floating Point Test
Module Version: 1.0.27.64b.W
Start Time: Fri Sep 15 12:27:11 2023
DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 61.75
Error: 0
--- Floating Point Test Passed!!!---
End Time: Fri Sep 15 12:27:41 2023
Total Time: in seconds: 30

Parallel_GPUStressW
End Time: 9/15/2023 12:27:41 PM
--------------------------------------------------------------------
CPU1
DGEMM Stress Test
Module Version: 1.0.16.64b.W
Start Time: Fri Sep 15 12:27:41 2023
Test Result - PASS

DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
DGEMM AVX2 Test Result --- PASS

End Time: Fri Sep 15 12:28:41 2023
Total Time: in seconds: 60
--------------------------------------------------------------------
CPU1
Frequency Check
Module Version: 1.0.7.64b.W
Start Time: Fri Sep 15 12:28:41 2023
Test Result - NO COMPARE OPTION USED
Processor Name: 13th Gen Intel(R) Core(TM) i7-13700K
Measured Processor Frequency: 3.417006
End Time: Fri Sep 15 12:28:42 2023
Total Time: in seconds: 1
--------------------------------------------------------------------

System Information
------------------
Processor Name: 13th Gen Intel(R) Core(TM) i7-13700K
Processor Information: Family 6 Model B7 Stepping 1
Number of Physical Cores: 16
Number of Logical Cores: 24
Operating System: Microsoft Windows 10 Home 64-bit
Graphics Information: AMD Radeon RX 6700 XT
--------------------------------------------------------------------

--- IPDT64 - End Time: 9/15/2023 12:28:42 PM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------

Any help you can offer would be greatly appreciated!  I can provide any additional files as requested.

--Ryan

Labels (1)
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1 Solution
RyanC_
Novice
2,169 Views

There ended up being no direct problem with the hardware or software. One of the mounting posts for the AIO cooler had become slightly loose (I have no idea how), and a small area of the radiator plate had pulled slightly away from the CPU die in one corner. So the chip was staying cool enough not to have a heat shut down, but not cool with a few of the P cores to run high intensity workloads properly. Cleaned, repasted, and reset the AIO cooler and have had no problems since.

How it became loose is anyone's guess, the computer had been moved a few times, but I've honestly never had that happen before, and the problems were relatively recent and sudden and well after the last time the PC case was moved.  If you're running into this problem and you can't isolate it to hardware or software check your cooler!

View solution in original post

8 Replies
Jose_Intel
Employee
2,411 Views

Hello @RyanC_


Thank you for posting on the Intel️® communities.   


Was it working before?

 

Please follow this:

·       Reboot the system and enter BIOS settings, set the BIOS to its default settings, and reboot system.

·       Remove any hardware or drivers that were installed recently to see if they are causing the issue.

·       If unable to start with normal mode, start Windows in safe mode.

o  Check if there are any driver errors in the device manager and update device driver for the devices that are showing errors. 

·       Get the latest updates with Windows Update. Go to Settings → Update & security → Windows Update, and then select Check for updates. When done, reboot your system.

·       Check if there are any hardware issues.

o  Try to boot with minimal hardware settings (for example, one DRAM, less hardware components on your system).

o  Test DRAM: Try Windows 10 app called Windows Memory Diagnostic to check for memory issues.

o  Check the power supply.

o  Try to test other hardware in the system. (For example, if another working hard drive is available, then use it instead.) 

 

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.


Best regards,

Jose B.

Intel Customer Support Technician


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RyanC_
Novice
2,377 Views

Hi,

Thanks for getting back to me.

The computer had been running flawlessly, but started crashing during mostly gaming, though it has had some issues with just normal utilities.

I've done all these trouble shooting tasks and additionally

Ran memtest86 for 5 passes, no errors
Did both a Prime95 and Furmark pass, no errors
Tried reinstalling all new software/drivers/hardware that I've added since a month before the problem started
Rolled back my GPU driver to its last stable version.
Run SFC

Run DISM

Run CHKDSK

Reseated All power
Reseated all hardware,

I keep getting that same error and I'm starting to wonder if it's CPU related.  I have attached the requested .txt file from SSU

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Jose_Intel
Employee
2,356 Views

Hello RyanC_

 

Thank you for the information and for working with us.  


Is it possible to perform a swap test? (test another compatible processor in your current system).

Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
RyanC_
Novice
2,328 Views

I don't have a compatible one one hand.

I'll be taking it in to have to professional inspected.  I will update with any answers or updates.

Thanks again for your help.

0 Kudos
Jose_Intel
Employee
2,312 Views

Hello RyanC_

 

Thank you for letting me know.

 

Please allow us to check the issue internally, we will get back to you as soon as we have any update.  


Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
Jose_Intel
Employee
2,262 Views

Hello RyanC_


We hope you are having a nice day. Thank you for patiently waiting.


By any chance, do you have any updates on this matter? Please let us know.   


Best regards,

Jose B.

Intel Customer Support Technician


0 Kudos
RyanC_
Novice
2,170 Views

There ended up being no direct problem with the hardware or software. One of the mounting posts for the AIO cooler had become slightly loose (I have no idea how), and a small area of the radiator plate had pulled slightly away from the CPU die in one corner. So the chip was staying cool enough not to have a heat shut down, but not cool with a few of the P cores to run high intensity workloads properly. Cleaned, repasted, and reset the AIO cooler and have had no problems since.

How it became loose is anyone's guess, the computer had been moved a few times, but I've honestly never had that happen before, and the problems were relatively recent and sudden and well after the last time the PC case was moved.  If you're running into this problem and you can't isolate it to hardware or software check your cooler!

Jose_Intel
Employee
2,086 Views

Hello RyanC_


Thank you for your response.


We are glad to know you found a solution and the system is working properly now. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Jose B.

Intel Customer Support Technician


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