Re:WHEA errors on idle with 12700KF

a999 · ‎11-29-2021

Hi,

I've been getting strange WHEA errors while idling. Interestingly enough, it hasn't happened under heavy CPU load.

According to the crash dumps, it's a BOOT error (whatever that even means, I couldn't find an explanation?).

The two crash dumps that were residing in Windows\LiveKernelReports\WHEA cannot be uploaded as attachments, can Google Drive or something be used?

Here's the WinDbg output for the latest crash dump.

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffb68583662020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1405

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 1415

    Key  : Analysis.Init.CPU.mSec
    Value: 265

    Key  : Analysis.Init.Elapsed.mSec
    Value: 19444

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 126


FILE_IN_CAB:  WHEA-20211129-2017.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffb68583662020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME:  smss.exe

STACK_TEXT:  
ffffb180`030e9e80 fffff800`3f206e1f     : ffffb685`83662000 00000000`00000000 ffffb685`83662020 00000016`628ffb80 : nt!LkmdTelCreateReport+0x1de
ffffb180`030ea3c0 fffff800`3f206d16     : ffffb685`83662000 00000000`00000000 00000000`00000000 ffffb685`889d0900 : nt!WheapReportLiveDump+0x7b
ffffb180`030ea400 fffff800`3f04c239     : 00000000`00000001 ffffb180`030eaaa0 00000000`00000000 00000000`000002f0 : nt!WheapReportDeferredLiveDumps+0x7a
ffffb180`030ea430 fffff800`3ef395e2     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : nt!WheaCrashDumpInitializationComplete+0x59
ffffb180`030ea460 fffff800`3ec27b75     : ffffb685`88319080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0xa72
ffffb180`030eaa20 00007ffc`824469d4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000016`628ffb28 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`824469d4


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner
---------

6: kd> !errrec ffffb68583662020
===============================================================================
Common Platform Error Record @ ffffb68583662020
-------------------------------------------------------------------------------
Record Id     : 01d7e54d55f00dfd
Severity      : Fatal (1)
Length        : 28896
Creator       : Microsoft
Notify Type   : BOOT Error Record
Timestamp     : 11/29/2021 18:17:15 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffb685836620a0
Section       @ ffffb685836622e0
Offset        : 704
Length        : 2592
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 1     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffb685836620e8
Section       @ ffffb68583662d00
Offset        : 3296
Length        : 544
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 2     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffffb68583662130
Section       @ ffffb68583662f20
Offset        : 3840
Length        : 72
Flags         : 0x00000000
Severity      : Fatal

JosueO_Intel · ‎11-30-2021

Hello a999,

Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information:

Was it working before? If so, when did the issue start happening?
Does it only occurs when system is on idle?
Did you overclock the processor?
Was Intel® XMP enabled? If so, which profile where you using?
Model of the RAM and motherboard.

Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".

Click on "Next", save the report and attach it to your response.

Regards,

Josue O.

Intel Customer Support Technician

JosueO_Intel · ‎12-03-2021

Hello a999,

Were you able to check the previous post?

Let us know if you still need assistance.

Regards,

Josue O.

Intel Customer Support Technician

JosueO_Intel · ‎12-07-2021

Hello a999,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Josue O.

Intel Customer Support Technician