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White_City
Beginner
63 Views

Warranty expire

Hello,
I bought my i9 9900K boxed on November 2019 (I have the proof of purchase). Intel states that warranty eligibility (3 years) starts on the original purchase date but according to S/N and Batch on Intel Web Site, the warranty period is expired on January 2021. I'm a little bit confused, is my cpu still under warranty?

Thank you.

 

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3 Replies
Alberto_R_Intel1
Employee
36 Views

White_City, Thank you for posting in the Intel® Communities Support.


In reference to your question, the proof of purchase has priority over the markings of the Intel® Processor, which means as you mentioned, that if according to the date of purchase the unit is still under the 3-year warranty period then it is under warranty even though the markings indicate that the warranty period expired on the product.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Victor_G_Intel
Moderator
20 Views

Hello White_City,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Alberto_R_Intel1
Employee
12 Views

Hello White_City, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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