Hello @SLitw
Thank you for posting on the Intel® communities.
In order to set the right expectations, it is worth mentioning that it may be difficult to diagnose the root cause of the problem if the issue only happened once (only one instance of the event) and considering there are others factors that may be involved in system errors and logs. (software, motherboard, RAM, graphics card, power supply, etc.).
In this case, could you please provide/confirm the following information in order to check this further?
1- Just to make sure, we understand that you just found the "WHEA Internal Parity Error" log in Windows® Event Viewer but the system actually didn't experience any crash or Blue Screen of Death (BSOD). Is this correct?
2- Was there any recent hardware or software change (Windows, drivers, BIOS, or game/apps updates)?
3- Were you running other apps in the background? For instance, system monitoring/tunning apps? Please provide details.
4- Please run the Intel® Processor Diagnostic Tool to verify the functionality of the processor.
To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.
5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Note:
Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.
Best regards,
Andrew G.
Intel Customer Support Technician
