Hello RNoon
Thank you for posting in the Intel Community.
I am noticing that you are having problem with Intel® starter pack, allow me to share with you that for support with this product you can refer to https://starterpack.intel.com/#/support to submit a ticket.
If you are having issues with the website you can try clearing the browser cookies or trying a different browser.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation