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PKhra
Beginner
390 Views

Why I have always low frequense 798-802 MHz in all programms?

Why I have always low frequense 798-802 MHz in all programms?

Notebook HP Pavilion g6-2130sr 

Intel Core i7 7700HQ 

Notebook works slowly. Frequense was tested by 2 programms.

Intel Diagnostic Tool didnt show any problems.

0 Kudos
6 Replies
AlHill
Super User
71 Views

Have you updated the bios?

Also, you should contact HP for support with their laptop.

 

Doc

 

PKhra
Beginner
71 Views

I didnt make any changes before this problem appeared.

Should I update bios now?

(sorry for my english, not native language)

AlHill
Super User
71 Views

You should contact HP for instructions on how to update THEIR BIOS.

 

Doc

 

PKhra
Beginner
71 Views

Yes, i have updated BIOS, but problem is not solved

David_V_Intel
Employee
71 Views

Hello PKhra,

 

Thank you for posting on the Intel communities. 

 

If you have tested the processor with Intel® Processor Diagnostic Tool and there is no problem with the frequency then perhaps the issue lies within the operating system itself. It is recommended to contact the system manufacturer (HP*) to check if the issue is reported with any diagnostic tool they have. 

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

PKhra
Beginner
71 Views

It is back to normal frequency, i dont do anything. Two weeks of slow working just end in one moment...

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